Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment. Room to make this full time.

Duties

Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Answer phone calls promptly, utilizing multi-line phone systems to address inquiries and provide information about hotel services. Assist guests with reservations, modifications, and cancellations as needed. Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience. Handle guest complaints or concerns with professionalism and resolve issues effectively. Maintain accurate records of guest interactions and transactions in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.

Skills

Strong customer service skills with a focus on guest satisfaction. Proficiency in phone etiquette to manage calls professionally. Experience in front desk operations within the hospitality industry is preferred. Familiarity with multi-line phone systems to handle multiple calls efficiently. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Excellent communication skills, both verbal and written, to interact effectively with guests and team members. Ability to remain calm under pressure while managing multiple tasks simultaneously. A genuine passion for hospitality and providing exceptional guest services.
Job Types: Part-time, Permanent

Pay: $15.80-$16.50 per hour

Expected hours: No less than 16 per week

Benefits:

Company events Dental care Discounted or free food Extended health care On-site parking Paid time off Vision care
Work Location: In person