Job Description

Company Overview

The Evergreen Hospitality Group is one of BC's largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast (Sechelt, Halfmoon Bay).

Position Overview

As an experienced Front Desk Agent, you understand the importance of an efficient and welcoming check-in experience for our guests and are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.

Our Front Desk Agents have significant exposure to Evergreen's regional management, with the opportunity to take on as much responsibility as they can demonstrate capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude / interest.

Responsibilities

Check guests in and out of the hotel with warm and engaging service

Acknowledge guests waiting in line

Confirm rate and type of room while checking guest into the hotel

Upon departure, offer a friendly greeting and asks if stay was satisfactory

Take responsibility for any guest inquiries and problems

Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service

Assist in the coordination and blocking of rooms for incoming group and tour arrivals

Other duties as assigned

Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

Skills and qualifications

A minimum of one year experience as a Front Desk Agent in a mid to upscale environment requiring a similar standard of guest/customer service. A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience

Proven ability to work well independently with minimal supervision

Excellent communication and interpersonal skills

Demonstrated ability to provide excellent service and exceed expectations

Ability to effectively solve problems and make decisions

Proficient in English language, both verbal & written, with a second language being an asset

Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collective

Must be available to work flexible hours

Must have the ability to handle cash effectively and accurately

Impeccable grooming and presentation

A hospitality diploma is an asset

Physical ability to perform the requirements of the job, including:

o Standing for extended periods of time

o Performing repetitive tasks

o Lifting and carrying heavy loads

Note: The position of Front Desk Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).

For more information, please visit

https://www.evergreenhospitalitygroup.com/

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Job Type: Full-time

Pay: $22.40-$25.40 per hour

Experience:

Front desk: 1 year (preferred)
Language:

English (required)
Work Location: In person