Front Desk Agent Hotel Arts
Calgary, AB, Canada
Job Description
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Hotel Arts is currently seeking energetic and passionate guest service professionals to join our Front Desk Team! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today! Job Details:
- Job Type: Full time
- Schedule: Flexible schedule is essential. Must be available to work weekdays, evenings, weekends, and holidays.
- Wage: Starting at $19.00/hour
- Attend to all concerns of the guest proactively and professionally.
- Ensure the satisfaction of all guests with a consistent positive attitude.
- Review all guest reservations to ensure accuracy.
- Review group resumes and follow up accordingly on any actionable items.
- Ensure rates and account folios are set up and managed correctly.
- Communicate key information to appropriate departments and colleagues.
- Ensure special requests by guests are completed in a timely manner.
- Maintain and balance a cash float during each shift.
- Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
- Provide guests with the information they require.
- Answer questions pertaining to events/activities and provide directions regarding their destination.
- Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.
- 1-2+ Years\xe2\x80\x99 Experience in Front Office Operations, Housekeeping or Rooms preferred.
- Knowledge in Opera or other Property Management Systems a strong asset.
- Degree/Diploma in Hospitality Management an asset.
- Microsoft Office product knowledge required.
- Positive, professional, motivating personality
- Excellent verbal and written communication skills
- Passionate about guest service and hospitality
- Position may be subject to a criminal background check.
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Job Detail
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Job IdJD2154573
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, Canada
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EducationNot mentioned