Job Description

Front Desk Agent
First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont Hotels. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories". You provide our guests with professional and superior guest service while maintaining and maximizing the highest occupancy levels and room rates.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest\xe2\x80\x99s stay through up-selling
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.
• Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.
• Handle guest complaints and comments in a professional manner and provide the necessary follow up for co-workers and leaders.
• To be aware and informed of occupancy levels and busy seasons, contracted rates, packages and promotions.
• Pre-arrival duties including blocking rooms accommodating special requests and ALL members.
• Administer room keys for guests, ensuring that the Company\xe2\x80\x99s security procedures are followed.
• Departure duties including friendly and efficient checkout of guests.
• Other duties as assigned by Supervisor and Assistant Front Office Managers.

Your experience and skills include:

• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
• Must be willing to work shift work including overnight shifts
• Diploma or Degree in hospitality management is an asset

Your team and working environment:
Centrally located in downtown Calgary, The Fairmont Palliser is the city\'s premier, landmark hotel. With 407 elegently appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-NT1

Accor