Job Description

Embrace your passion for customer service and hospitality by joining our Front Desk Team! Create lasting memories and personalized experiences for our guests from the moment they arrive.

What you will be doing:

Customer Focused

Greet and direct visitors Check-in and check-out guests Communicate with guests prior, during and after their arrival Handle guest requests during their stay Arrange personalized services for customers (such as flowers in the room, bottle of wine, booking tables at our restaurant Basilico) Liaise with our housekeeping staff to ensure all rooms are clean to accommodate guests' needs Work through client challenges in a timely and professional manner

Reservation Focused

Manage online and phone reservations Handle email, online and phone inquiries, book reservations Provide information about our hotel, available rooms, rates and amenities, restaurant onsite. Show rooms to potential clients Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Book reservations for walk-in guests
And other duties as required.

Your experience and skills include:

Excellent Customer service attitude, go the extra mile to service your guests Excellent communication and organizational skills Problem solving skills Quick learner, you will learn computer/software systems such as reservation systems, Google services (gmail, calendar, chat) Understanding of how travel planning websites operate, like Booking, Expedia and TripAdvisor, Airbnb Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Your working environment:

Inn at the Falls is a boutique inn overlooking Muskoka River, conveniently located in downtown Bracebridge, it comprises an 1870s estate with 20. Guests visit us for the history within the main building, the nature surrounding us and personalized services we provide to them.

We have a restaurant with capacity of 270, one of the largest patios in the area and beautiful views of the river.

Job Type: Part-time

Pay: $19.00-$21.00 per hour

Additional pay:

Bonus pay
Schedule:

Day shift Evening shift Holidays Weekends as needed
Location:

Bracebridge, ON P1L 2A6 (preferred)
Work Location: In person

Expected start date: 2025-08-15