Job Description

Overview

We are seeking a dedicated and friendly part time Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism. Maintain accurate records of guest information and reservations using multi-line phone systems. Provide information about hotel amenities, services, and local attractions. Process payments and manage cash transactions securely. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with administrative tasks as needed to support hotel operations. Uphold hotel policies and procedures while maintaining a clean and organized front desk area.

Available to work 3pm-11pm shifts, over weekends and holidays

if required Cleaning and laundry duties also required

Skills

Strong customer service skills with a passion for hospitality. Experience in front desk operations or hotel experience is preferred. Proficiency in phone etiquette and handling multi-line phone systems. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent communication skills, both verbal and written. Ability to remain calm under pressure while managing multiple tasks simultaneously. Strong attention to detail and organizational skills. Join our team as a Front Desk Agent, where your contributions will help create memorable experiences for our guests!
Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 16 - 24 per week

Work Location: In person