Job Description

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures. Manage reservations and provide information regarding hotel services, amenities, and local attractions. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Operate multi-line phone systems to manage incoming calls and relay messages efficiently. Maintain accurate records of guest accounts, billing information, and special requests. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Uphold hotel policies and procedures while maintaining a clean and organized front desk area. Available to work 3pm-11pm shifts, over weekends and holidays if required Cleaning and laundry duties also required

Skills

Strong customer service skills with a focus on guest satisfaction. Experience in front desk operations or hotel experience is preferred. Proficiency in phone etiquette when handling multi-line phone systems. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent communication skills, both verbal and written, to interact effectively with guests and team members. Ability to work in a fast-paced environment while maintaining attention to detail. A passion for hospitality and providing outstanding guest services. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 16 - 24 per week

Work Location: In person