We are looking for a Front Desk Agent with a background in customer service, a passion for helping people, and strong communication skills. The ideal candidate has experience handling high-volume customer situations and is enthusiastic about forging relationships with particular customers. Our company is seeking a self-motivated professional who is capable of giving our customers the time and attention that they deserve. Responsibilities:
Answer phones using a corded phone.
Answer phones using a cordless phone.
Answer phones using the company\'s voice mail system.
Organize and maintain the schedule for inspectors working in your branch office.
Schedule inspections for customers.
Answer questions about the inspection process that customers call in with.
Maintains an inventory of vacancies, reservations, and room assignments.
Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handle monetary transactions.
Maintains customers\xe2\x80\x99 privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
What candidate traits are needed to be successful in this role?
High school diploma or equivalent.
Previous hotel-related experience preferred.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment. Knowledge of proper telephone etiquette.
Speak English and French
Ability to work a flexible schedule, including weekends and holidays.
Job Types: Full-time, Part-time Part-time hours: 30 per week Salary: From $14.85 per hour Benefits:
Dental care
Employee assistance program
Flexible schedule
Life insurance
Paid time off
Vision care
Schedule:
Evening shift
Holidays
Monday to Friday
Night shift
On call
Overtime
Weekend availability
Supplemental pay types:
Overtime pay
Tips
Ability to commute/relocate:
Bathurst, NB: reliably commute or plan to relocate before starting work (required)
Experience:
Customer service: 1 year (preferred)
Work Location: One location
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