402591BR
Call Center
Laval, QC
March 10, 2023

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
Every single day is an adventure! Within TD\xe2\x80\x99s Contact Center, you\xe2\x80\x99ll find a community of colleagues helping TD\xe2\x80\x99s 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD\xe2\x80\x99s success, as our customers are at the center of everything we do. You\xe2\x80\x99ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you\xe2\x80\x99ll be supported with professional development and encouraged to build an exciting career at TD. You\xe2\x80\x99ll help deliver a legendary experience to our business, our customers\xe2\x80\x99 lives and our communities.
It starts when you pick up the phone or log in online. With each conversation, you\xe2\x80\x99ll be playing one of the most important roles supporting our customers\xe2\x80\x99 happiness with the bank. Every day, you will:

• Provide customers with the best solutions and offer advanced guidance and expertise on how TD\xe2\x80\x99s digital assets can help them meet their financial needs now and in the future.
• Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
• Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
• Implement advice and customer service procedures and approaches to complete work efficiently.
• Work effectively as a team, use and learn from each other\xe2\x80\x99s knowledge and support your co-workers to resolve customer issues.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you\xe2\x80\x99ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine! Requirements
For this role, we specifically require:

• College Diploma or Undergraduate Degree and 2 years of relevant experience.

Your relevant skillset and knowledge will also get our attention. Show us that you:

• Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions.
• Possess computer & multi-tasking skills.
• Thrive in a dynamic and time-sensitive environment.
• Have advanced knowledge of our business and understand the functions of our various business areas.
• Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Additional Information

• Start date May 25, 2023
• In order to be considered for this position, you must have your LLQP license for 6+ months
• The successful candidate must be fluently bilingual in English and French

Hours
Rotational shifts Mon-Fri between 8:00am-10:15pm & Approx 1 Saturday a month 10-6 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.