Job Description

Job title:

IT Support _ French

Location:

Toronto, ON Hybrid 3 days mandatory

Position Type-

Contract

Please reply

with your

expected Contract rate range--

Job Summary -

Service Desk App Support

VPN Networking

Service Now Tickets

Technical skills
1. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
2. Very good knowledge on

VPN concepts and working experience in VPN troubleshooting

3. Working experience in Internet troubleshooting and wireless routers

4. Knowledge on

active directory, domain controlle

rs and good exposure to

active directory concepts

5. Working experience in

password reset tools and self

6. Troubleshooting experience

using remote control tools (example: Bomgar, LogMeIn, TeamViewer)

7. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment
Management skills
1. Skills in written and verbal communication.
2. Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution
Mandatory skills
1. Knowledge of principles and operations of computer systems and related peripheral equipment
2. Ability to analyze and troubleshoot users problems via the telephone
3. Ability to maintain knowledge of current technology and able to learn new technology
4. Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone
5. Ability to understand and respond to user questions in an effective and courteous manner
6. Ability to convey technical procedures and directions in layman's terms
7. Proficiency with operating systems, including

Windows and MacIntosh's operating systems

8. Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and

database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), the

Internet browser, websites and e-mail system

s.
9. Possess advanced knowledge and understanding of networking and personal computer hardware
10. Good knowledge on

VPN concepts and troubleshooting VPN connections

11. Knowledge on

Virtual Machines / Citrix

12. Knowledge/exposure on ticketing tools like Remedy, ServiceNow
13. Knowledge on

active directory, domain controllers etc. and exposure to password reset tools

14. Troubleshooting experience using

remote control tools like Bomgar

6. Years of Experience

Regards,

Compest Solutions Inc

D: 647-660-7562

Job Type: Fixed term contract
Contract length: 12 months

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Experience:

French IT Support: 7 years (preferred) Active Directory: 6 years (preferred) VPN / VPN troubleshooting: 6 years (preferred) ticketing tools like Remedy, ServiceNow: 5 years (preferred) Service Desk App Support: 6 years (preferred) Virtual Machines / Citrix: 6 years (preferred) Windows and MacIntosh's operating systems: 7 years (preferred) Internet troubleshooting and wireless routers: 6 years (preferred) password reset tools: 6 years (preferred) Laptop/desktop/printer support: 6 years (preferred) Bomgar, LogMeIn, TeamViewer: 6 years (preferred) (MS office, Adobe, Apple, Google: 3 years (preferred)
Language:

French (preferred) English (preferred)
Licence/Certification:

* CompTIA A+ (preferred)