Job Description

About Us:
How many companies can say they've been in business for over 179 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Toronto, Canada.
What's the role?
The Freeform Process & Quality Engineer job purpose is to :

• Implement and qualify Freeform capability for CZV calculated products at 3rd party Rx prescription laboratories in accordance commercial and technical directives and to the required standard.
• Provide remote and on site Freeform trouble shooting support to contracted customers in a timely fashion to maximize uptime and performance
• Work with MET globally to provide support as needed across the ZEISS network.
• Provide support and backup to the CE quality depoartment for all aspects of lens testing, evaluation, report writing and customer feedback.

The role is customer-facing and involves a mix of onsite and remote activities.
Sound Interesting?
Here's what you'll do:

• Provide technical troubleshooting support to contracted customers, both remotely and onsite, for all aspects of the Rx coating process (including blocking, generating, polishing, engraving, etc.).
• Lead CZV product enablement at third-party laboratories.
• Connect customer LMS systems and set up ZEISS calculation services.
• Collaborate with quality systems personnel to:
• Define qualification protocols.
• Define audit requirements.
• Review and respond to quality results and audits to maintain customer performance.
• Work with global and regional teams to support all aspects of ZEISS freeform, including:
• Qualification and validation of new consumables.
• Validation of surfacing, polishing, and engraving processes.
• Update process and technical training programs, work instructions, and other training materials for customers, internal staff, production, maintenance, troubleshooting, and quality.
• Deliver training to internal teams and third parties.
• Provide input to technicians for equipment repair, maintenance, and installation as it relates to ZEISS support and business objectives.
• Perform customer capability assessments and audits.
• Update and create new process documentation and templates for local customer care teams, including site surveys, installation planning, training documents, and operation manuals.
• Collaborate with other technology experts to ensure seamless integration with other parts of the production process (order entry, coating, edging).
• Work with T&I to understand and support ZEISS coating developments.
• Complete all required ZEISS case documentation (case management tool, checklists, swimlanes, digital checklists).
• Collaborate with CE MET and CE Developer teams to identify and build tools that improve MET services.

Do you qualify?
Education and Experience Requirements:

• Associates in Engineering / Science or equivalent experience in technical support and service field in Rx surfacing required.
• Bachelors degree preferred.
• 5+ yrs experience in Rx surfacing environment.
• Experience with machine / equipment communications set up

Knowledge, Skills, and Abilities:

• In-depth knowledge of Rx surfacing and related laboratory processes
• Proven experience delivering technical projects with third parties
• Strong understanding of machine and network communication protocols
• Consistent high performance in previous roles
• Excellent technical and project management capabilities
• Personable, with strong verbal communication for extended customer interactions
• Professional, reliable, and attentive listener
• Effective team player, fostering collaboration across regional and corporate teams
• Ability to motivate and influence colleagues to adopt new techniques and behaviors
• Advanced problem-solving skills, including statistical analysis for product and process improvement
• Solid grasp of Operations Excellence principles
• Equally effective working independently or as part of a multidisciplinary, multicultural team

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer
Your ZEISS Recruiting Team: Jo Anne Mittelman
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Skills Required