Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Fraud Risk Analyst

Location: British Columbia (CA-BC), Surrey

Job Type: Full Time

myWork Options: In-person, Hybrid, Remote\

What's the job?

At Coast Capital Savings (CCS) we may not take ourselves seriously, but we certainly take our business seriously - especially when it comes to fraud. As our Fraud Analyst, you will provide a second line of responsibility in managing and mitigating all fraud risks for CCS. As part of maintaining and growing the fraud management program, you'll be responsible for detecting, analyzing, investigating and preventing fraud. This includes the use of multiple technology-based fraud monitoring and detection tools, reports, and data analytics. You will be expected to educate members and employees about fraud risks.

What you'll get to do:

• Contact customers regularly to confirm transactions, investigate root causes of discrepancies, advise of appropriate actions and mitigate risk.
• Make time-sensitive decisions relating to account restrictions, requiring sound and independent judgment related to member impacts and potential loss to CCS.
• Using technology-based fraud monitoring/detection tools and reports, monitor/analyze account activity for potential fraud, identify potential fraud and follow established practices to mitigate fraud losses.
• Conduct analysis of activity that may be related to fraud using multiple sources of information including data mining tools like SQL.
• Identify/analyze weaknesses in procedures from the review of account activity and make appropriate recommendations in operations and processes (rules, trends, schedules) to address these weaknesses and mitigate future risks.
• The incumbent is required to be available to work in a 365-day, 24-hour x7 days week, environment.
• Conduct investigations on suspicious activity that may be related to fraud, including preparing investigative reports with findings and recommendations gathered from the analysis of account history and source documents, and liaising with branch management and staff as appropriate.
• As a subject matter expert, support all CCS business lines in helping to detect and prevent fraud.
• Immediately communicate new fraud trends and emerging risks to internal partners at various levels - staff, managers, directors, and senior management - and to external partners (e.g. other financial institutions, law enforcement, Central 1, etc.).
• Work closely with Group Risk Management personnel to holistically manage and mitigate risk and provide the appropriate line of responsibility.
• Work collaboratively with several external partners on fraud risks that could impact CCS and take action where necessary.
• Fulfill regulatory and contractual requirements in reporting fraud (e.g. Central 1, Interac, Equifax) to prevent fines and/or potential litigation.
• Respond quickly, prioritize and escalate where appropriate when dealing with time-sensitive fraud-related incidents.
• Contact members and provide after-hours Corporate Security coverage in regards to urgent Corporate Security matters (e.g. liaising with law enforcement re: customer issues, combination support, premise support, etc.).
• Support Senior Fraud Risk Analyst and Manger, Fraud Risk as part of overall fraud risk program, including but not limited to fraud awareness training and fraud risk assessments across the organization.
• The Level 2 FRA also assists in the development and implementation of fraud rules and acts as the main backup for the Senior Fraud Risk Analyst with respect to CCS's rule strategies. This includes writing complex SQL rules in fraud monitoring software and data mining tools.
• The Level 2 Fraud Risk Analyst also undertakes more complex fraud cases and addresses fraud risk in support of the business's operational needs.
• The Level 2 FRA acts as the point person for all lending and application fraud cases and is the subject matter expert in that domain.

Who are we looking for?

• Minimum 1 - 3 Years of Job-Related Experience
• High School Diploma plus some additional post-secondary courses.
• In addition, the Level 2 FRA will have the equivalent of 2 years of full-time post-secondary education including courses in risk management, criminology, information security, analytics, programming and/or statistics. CRM and CFE designations are considered assets.
• Proficient in CCS software applications, including the CCS banking system.
• Proficient computer skills with the ability to learn, adapt to and effectively use new or modified software programs.
• Knowledge of CCS operational policies/procedures or ability to quickly learn and apply independently.
• Working knowledge of SQL is an asset.
• Advanced proficiency in MS Excel is an asset.
• Consistently demonstrated strong decision-making and judgment.
• Strong ability to perform detailed work under time constraints and/or pressure while maintaining a high degree of accuracy.
• Strong analytical orientation and abilities.
• Strong interpersonal and customer service skills.
• Strong teamwork with the ability to work well independently and with minimal supervision.
• Strong research and problem-solving skills.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.