Job Description

Requisition ID: 185217

Tangerine is Canada\'s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It\'s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada\'s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

The Fraud Processing Specialist will assist in all processing and problem resolution as related to customer transactions generated Fraud teams, with an emphasis on quality and integrity of work, observing established timeframes for all work to be completed with the agreed service level.
The Fraud Processing Specialist will also contribute to the daily processing of payment items within the bank related to Fraud. This includes but is not limited to all end-to-end processing of Account Takeovers (ATO\'s), Client Intentional Divestitures, Visa Debit (provisional credits/disputes), iEMT (CP412), and client intentional monthly write-offs.

Is this role right for you? In this role, you will:

• Represent the Fraud Team as a SME on all deposit products by answering questions and providing training for both internal and external clients
• Monitor, support, and process of all daily Fraud requests such as ATO\'s, Processing emails for divestiture, Processing Draft Request, Monthly write offs (client intentional) etc. and ensure timely processing of team emails, team email inboxes. Reconcile daily processing work.
• Be responsible for the training/support of new associates. You will also assist in solution management dedicated to providing a positive work environment, foster teamwork, growth and maintaining high team morale.
• Be fully knowledgeable with respect to Tangerine products, services, policies, and procedures.
• Contribute to the ongoing process improvements in the Fraud Department and comply with the Tangerine/BNS Code of Conduct.
• Participate in testing and development of training material as required by the business.
• Handle inbound calls, emails and tickets from internal customers which may include account research and resolution of product questions or issues. Collaborate with team members to ensure procedures are current and documented. Participate and contribute on cross-functional committees as assigned
• Provide feedback with respect to effectiveness of the departments procedure and workflow to ensure continuous improvement. Communicates regularly with internal clients, team members, and management on any exception items.

Do you have the skills that will enable you to succeed in this role? We\'d love to work with you if you have:

• University or College Degree.
• 2-3 years of work-related experience, preferably in Financial Services.
• Familiarity of CPA rules on cheque clearing and knowledge of operating procedures; custody and security processes and procedures; regulatory compliance related to Privacy, Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Know Your Customer (KYC) requirements, Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC) and Occupational Health & Safety (OHS) as well as SSI
• Proficiency in PC software - MS Office Suite
• Strong analytical, organizational, and problem-solving skills
• Knowledge of Tangerine products, systems, policies, and procedures an asset
• Ability to achieve all values and competencies outlined within the CBS Development matrix
• Ability to function in a fast-paced environment and effectively demonstrate a positive approach to change and personal development. Ability to effectively coach team members as well.
• Able to consistently demonstrate a positive approach to change and personal development
• Strong interpersonal, motivation and analytical skills and can work independently
• Excellent verbal, written communication skills as well as team building skills.
• Strong investigative skill set to be able to test and problem solve.

What\'s in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don\'t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank\'s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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