Job Description

TD Description

Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here\'s our story:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada\'s largest financial institutions. TD Insurance helps protect clients from the \'accidents of life\' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have Three lines of business, General Insurance, Life and Health and Small Business Insurance . Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Requirements

• Candidates should have previous fraud experience with Commercial Claims and Policies . Consideration will also be given based on department needs including underwriting and or claims experience
• Practiced active listening and summarizing evidence to draw supportable conclusions.
• You have the ability to learn, internalize and apply results from data analytics and processes.
• You possess excellent verbal/written communication skill along with attention to details
• You adhere to an appropriate and effective set of core values and beliefs during both good and bad times.
• Your working knowledge of the Privacy Legislation and applicable insurance legislation is an asset.
• Your knowledge of the O.A.P. and/or S.P.F.1. (Owner\'s policy) is an asset.
• Your enrolment in the CIP program and completion of the Principles & Practices course is an asset.

CROSS-FUNCTIONAL RELATIONSHIPS
Advanced Analytics Team
Fraud Oversight & Governance
Business Operations Control
Claims Operations Personnel and Management
Claims Performance Team
CAC & Underwriting
Human Resources
Fraud Control & Fraud Management Group
Global Security & Investigations
Legal Services, Claims Litigation Services, External Legal Counsel
Vendors

KNOWLEDGE AND SKILLS

Emotional Intelligence Expert
Impact and Influence Expert
Delegation Knowledgeable
Continuous Improvement Process Mgmt./Improvement Expert
Insurance Expert
Time Management/ Planning & Organizing Balance Stakeholder Needs Expert
Communicating with external entities such as law enforcement, Equite , Collision Reporting Centres Knowledgeable

Education
Post-secondary education or equivalent work experience

Hours

35



Investigative Advisors are accountable for:

• Conducting thorough investigations of suspicious claims and polices assigned to them on Commercial Auto and Property
• Reviewing new claims\\\\policies to determine if an investigation is required.
• Gathering evidence and are responsible for the claims handling of matters accepted for investigation.
• Investigating claims for fraud or policy violations, denying or resolving claims as appropriate, and working with Underwriting to determine the appropriate action (e.g., re-underwriting and/or cancellation of policy or reporting of activity to appropriate authorities).
• Handling all aspects of claims adjusting including: initial claim handling, customer contact, making payments when appropriate, dealing with customer complaints, and claim disposition and resolution where appropriate.
• Participate in the development of departmental procedures and directives.
• Provide fraud awareness training in respective offices while taking into consideration the Company\'s strategic objectives
• Participate in team success, gathering all the necessary resources; paying attention to interdependency of common objectives and to the need of combining necessary competencies.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Insurance

Job Family

Financial Crimes Investigations

Time Type

Full Time

Employment Type

Regular

TD Bank