Job Description

Job Number 23123376
Job Category Food and Beverage & Culinary
Location Delta Hotels Kingston Waterfront, 1 Johnson Street, Kingston, ONT, Canada
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Diamond Hotels Canada Inc. The franchisee controls all aspects of the hotel\xe2\x80\x99s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Your primary responsibility is to manage the day-to-day operations in the Restaurant, Bar/Lounge, Grab & Go, Room Service, and seasonal Patio. You will ensure a superior guest experience through efficient operations, adherence to brand standards, exceptional customer service, and an inviting and welcoming atmosphere.

DUTIES & RESPONSIBILTIES

• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
• Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up
• Checking food & beverage quality, plate presentation, and appearance and cleanliness of the restaurant, lounge, and patio area
• Monitoring the day\xe2\x80\x99s reservation activity, and working as required with the Restaurant Manager to discuss scheduling options
• Assist the Restaurant Manager in forecasting and determining when customer volume requires adding or re-assigning staff and adjusting accordingly. Schedule and direct staff in their work assignments
• Train new employees on restaurant and patio service standards and health & safety standards and manage performance
• Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly
• Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
• Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
• Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
• Maintain a positive, welcoming, and inclusive working environment to attract and retain qualified talent
• Check opening and closing duties for all meal periods completed
• Walk-through service areas to ensure readiness and ambience is appropriate
• Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book
• Assist in updating any pricing and items in Micros
• Advise Chef/Restaurant Manager of items requiring re-order
• Receive any wine or liquor orders on behalf of management if they are unable.
• Always demonstrate Delta Brand Standards
• Record in Shift Notes the daily activities of the patio that shift

The above areas of responsibility are not all inclusive and may be amended from time to time.

REQUIREMENT

• 2 years previous management experience in the restaurant industry, preferably in a patio setting
• Strong communication skills and proven leadership skills
• Creative mind and strong attention to detail
• Excellent organizational and time management skills
• Superior employee relations and interpersonal skills
• Ability to handle high pressure situations with tact and diplomacy
• Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
• Ability to work effectively in a multi\xe2\x80\x90cultural environment with co\xe2\x80\x90workers, guests, and partners
• Must be flexible to workdays, evenings, and holidays

This company is an equal opportunity employer.

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