Job Description

Requisition Number: 179066

Position Title: DD II

External Description:

EA SPORTS is one of the leading sports entertainment brands in the world, with top-selling video game franchises, award-winning interactive technology, fan programs, and cross-platform digital experiences. EA SPORTS creates connected experiences that ignite the emotion of sports through industry-leading sports video games, including Madden NFL football, Football Club, NHL\xc2\xae Hockey, PGA and EA SPORTS UFC.

EA SPORTS Tech provides specialized technology teams working on modern character motion, content pipelines and workflows, machine learning, game security, dev ops, as well as long lead feature and technology development for all EA SPORTS titles. We are a diverse group that encourages team members to bring their unique perspectives and expertise to work every day, combining creativity, imagination and technical expertise to deliver the technologies, shared tooling, and production workflows of tomorrow.

Role: Franchise Development Director - EA Sports Dev Ops

We\'re looking for a talented Operations leader to join our team. Onsite or hybrid based in Vancouver and reporting to the Director of DevOps, we\'re looking for motivated candidates with experience in managing high performance operations teams and leading large-scale projects in dynamic environments. You should have a passion for teams and technology. This is a great opportunity to join our multi-disciplinary team who strive for innovation and operational excellence in supporting our Sports titles in development and live operations.

You will lead and manage the team\'s operations and execution in partnership with the Director of Dev Ops. You will provide oversight for the development and live operations, with a strong focus on uptime and predictability. With an eye for what matters and balancing the scope of work across different contexts, you will deliver using systems that scale. You will excel in partnership management and diplomacy with leaders throughout the organization including VP level and above.

Responsibilities:

Experience in Operations:

• Building and running production and internal business critical services.
• Establishing and evolving critical reporting and data analysis to drive pragmatic and data centric decisions
• Maintaining an efficient deployment pipeline through the use of configuration management.
• Driving best practices in Change Management to ensure Uptime SLAs are being met.
• Managing critical live issues and driving resolution and root cause analysis.
• Contribute to a seamless \'follow the sun\' structured approach across all sites to support any unplanned and critical activities.
• Ensure great service and high-quality customer service standards.

Collaborative Leadership:

• Building and evolving a great team.
• Building and maintaining effective working relationships with your immediate team and any external developers.
• Partnering with external and internal shared service teams to deliver on project requirements.
• Building and energizing the team by exhibiting a positive approach to inspire others to excel.
• Managing distributed teams.
• Creating a collaborative team culture where team members share knowledge, support, and respect each other.
• Championing a \'one team\' mentality.

Execution:

• Establishing and assigning task objectives from defined project goals; achieving project deliverables through managing a team at a project-level.
• Proactively assessing and mitigating risks for assigned scope.
• Partnering with stakeholders to manage scope and quality.
• Constantly looking at ways to increase efficiencies, promote sustainable practices that facilitate predictability, consistency, and a healthy work/life balance for team members; analyze and improve existing processes and procedures.

Business Management:

• Making decisions around the balance between quality/time/cost and directing the team accordingly.
• Providing input to project budget and budget planning process; adhering to and tracking budget.

The successful candidate will have:

• People management skills, especially the ability to challenge and develop talent
• Understanding of project management methodologies; can model systems and reports using Excel, JIRA, Word, PowerPoint, Google Suite of products and other EA standard tools.
• Experience tracking and managing multiple projects including establishing project plans: project charters, scope, capacity, and project budgets, managing risks, determining task dependencies, assigning tasks, and implementing operational changes.
• Risk identification and mitigation experience
• Project ownership: see projects through despite obstacles and difficult circumstances, demonstrating a sense of dependability and commitment
• Analytical and problem-solving skills, recognizing and balancing priorities and identifying new methods to deal with issues.
• Ability to learn quickly and apply new concepts, principles, and procedures to maintain solution-oriented approaches while dealing with change and you deal with ambiguity by asking questions or championing solutions.
• Minimum of 8 years project management or team leadership experience.
• University degree of Bachelors or equivalent professional experience
• Effective communication skills across all levels and organizations.

City:

State:

Community / Marketing Title: Franchise Development Director - EA Sports Dev Ops

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We\'re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 0

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We\'re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Electronic Arts