location. The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Edmonton Service Department, advising and making recommendations to the Service Manager regarding technician skills and training needs.
Duties & Responsibilities
Responsible for the organization of the work performed and quality control
Supervise the work of service technicians
Maintain an organized, clean work environment
Advise and mentor technicians
Commitment to customer service and service excellence
Ability to communicate and work effectively with customers, the service team, and other branch personnel
Establish & maintain an on-call field schedule
Converse with the customers and operators on the phone, email, or in person
Manage costs and ensure profitability of the department
Opening and closing work orders, preparing work orders for warranty
Other duties as required
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Required Skills
Strong organizational skills
Basic Microsoft Office skills required
Candidates must be willing to be available after-hours
Must be able to lift up to 50 pounds
Required Experience
Previous mechanical experience in a heavy equipment environment is an asset
Certified Journeyman in the Heavy Duty Equipment technician trade or equivalent designated trade required
Experience in a service department setting required
Familiarity with John Deere and competitive products preferred
* Forklift license preferred
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