Job Description

DescriptionPURPOSE OF POSITION:To effectively manage the operations of a restaurant when on duty. This includes but is not limited to Food Preparation, people management, customer satisfaction, administration, and the efficient and profitable operation of the store.JOB

• Position: Food Service Supervisor
• Salary: 17.00
• Terms Of Employment: Permanent Full time
• Start Date: As soon as Possible
• Vacancies: 01

• Completion of high school education or equivalent
• 18 years of age or older
• Six months of related work experience (representing continuous learning, preferably at a supervisory level)

• Supervise, co-ordinate and schedule the activities of staff who prepare, portion, and serve food.
• Train team members and provide input to Restaurant Manager when performance issues arise.
• Supervise, motivate and train team members and provide input to Restaurant Manager when performance issues arise.
• Provide positive recognition and corrective coaching when appropriate.
• Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
• Assist team members with tasks as needed to ensure complete customer satisfaction.
• Initiate necessary actions to correct customer complaints and escalate any major issues to Restaurant Manager.
• Ensure team members are properly executing current promotions and new products during the shift.
• Ensure team member uniforms and appearances are neat, professional, clean at all times, and meet necessary requirements.
• Ensure proper staffing and deployment throughout the shift to match business needs.
• Monitors and maintains correct inventory levels (product &supply) and notifies management when levels are low.
• Ensure the restaurant is ready for peak revenue periods byutilizing appropriate planning and projection tools.
• Assists in ensuring sales and profit targets are met.
• Ensure Occupational Safety & Health Act, local health and safety codes, and corporate safety/security policies and procedures are met and followed.
• Ensure that food and service meet quality control standards.
• Respond to emergency situations as required and communicate to management immediately.
• Assist in recruiting and selecting qualified, high-energy team members using approved tools and systems.
• Establish work schedules and procedures, Maintain records of stock, repairs, sales, and wastage.

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