Job Description

:Position Summary:River Rock Casino Resort is currently looking for a Food & Beverage Supervisor, Starbucks. You will be responsible for directing the daily operations of the Starbucks in the Manager\'s absence, ensuring compliance with company standards in all areas of operation, including product preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention, financial accountability, ensuring that the highest quality products and services are delivered to each customer.Duties and responsibilities for our next Food & Beverage Supervisor will include:

• Providing hands on leadership and development to the Food & Beverage operation
• Implementing Food & Beverage strategic plans under the direction of the Manager
• Responding and resolving guest/customer issues
• Submitting all outlet food and beverage related POs and invoices to the manager for approval
• Maintaining Food & Beverage labour costs
• Organizing and assisting with conducting monthly inventory counts
• Sourcing out new products and services and providing recommendations for improvements
• Facilitating inspections on a regular basis to ensure consistency and reporting maintenance and supplied deficiencies
• Maximizing the revenues of our F&B outlets while minimizing operating costs
• Offering Food & Beverage expertise to internal and external customers
• Liaising and communicating effectively with all appropriate operational departments
• Developing and cultivating Great Experiences and Memories with all stakeholders (guests, ownership and colleagues)
• Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• Food & Beverage Management experience
• Multi-Outlet experience preferred
• Starbucks experience required
• Change Management experience an asset
• Post Secondary hospitality or hotel education or suitable combination of education and experience an asset
• Previous spearheading of employee engagement initiatives through leading a team of managers, supervisors, and front-line staff
• Proven track record of driving the profitability of Food & Beverage operations
• Computer literacy in MS Office; POS experience
• Exceptional interpersonal and communication skills
• Serving It Right, Smart Serve or IGB certification, or the ability to obtain a Serving it Right Certification
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE\'s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule including early mornings, late nights, weekends and holidays. The scheduled hours of work will be based on customer and business needsAbout Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming