Job Description

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The Food & Beverage Supervisor is responsible for overseeing the F&B operations. The duties include ordering inventory, inventory controls budgeting, and cash handling, provide direct guest, staff and management interface with regards to the Restaurant/Lounge and Banquets operations. The Supervisor is responsible to work directly with the Associates using a hands-on approach of management. The Supervisor is required to maintain a flexible schedule and be available to work shift work including evenings, weekends and holidays and provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.

DUTIES AND RESPONSIBILITIES

Using a "hands-on" approach, supervises Associates in their duties

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Trains and coaches the associates on all service standards and ensures 100% compliance Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example. Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff Coaches and trains the associates on the hotel standards/key deliverables and approved methods of service and cleanliness. Ensures customer concerns are addressed in a timely and professional manner Access and input information into POS. Responsible for the smooth day to day operations of the outlets Conducts daily pre-shift walk through of all outlets and buffet area. Notes any deficiencies and follows up with General Manager, maintenance and/or kitchen as required. Conducts pre-shift meetings with associates and assigns break times throughout the shift. Ensures cleanliness of all outlet areas and holds associates accountable to the assigned daily task lists. Signs off daily lists upon completion. Communicates buffet menu, specials, promotions, etc. to associates. Interacts daily with guests during the peak periods to ensure their satisfaction within the outlet. Deals with customer concerns and listens to their feedback to improve service. Advises kitchen of food quality/presentation concerns. Avoids overtime when possible by effective shift management. Encourages up-selling of all products through coaching and sets up daily up-sell targets Executes promotions and up-selling strategies with F&B team. Conducts inventories for liquor & supplies; maintains optimum stock levels to meet demands. Ensures all associates comply with the hotel uniform and grooming standards. Provides feedback Manager on associate performance and makes recommendations for progressive discipline as required, to ensure associate concerns are dealt with in a timely and immediate fashion. Document any discrepancies or violations of Nova Standards and Policies Understands and follows the Health & Safety policies and security requirements. Ensure maintenance of safety and sanitation standards and policies. Assist with ongoing promotions and events Assists with training new team members by CLEARLY outlining expectations & effective training with our Nova Standards. Ensures regular training is conducted with associates for new promotions, menus, etc. Interviews for new team members. Ensures ALL team members are trained on fire safety plan and the procedures within. * Assists in the execution of sales and marketing initiatives.