Job Description

Join a great team with the opportunity to learn and grow your career!

We are a small management group seeking to provide you with a rewarding opportunity to be a part of a vibrant leadership team with extensive experience in the private club and hospitality sector. We are looking to add an experienced, passionate, and innovative manager to focus on and provide leadership to our Food & Beverage (F&B) department and further support our ongoing efforts to provide outstanding service to our Members and their guests. A good attitude and willingness to learn and adapt to our practices are priority characteristics for the successful candidate!

The

Food & Beverage Manager

is responsible for leading the F&B service staff at the Royal Canadian Military Institute Services (RCMIS). Accountable for ensuring the highest level of member and guest services by overseeing all aspects of our F&B services operations, including member dining (restaurant & bar), club/social events, and banquets.

Essential Duties & Responsibilities

This position is accountable and will report to the General Manager. You will lead a services team consisting of a Food & Beverage Supervisor(s) and Food & Beverage Captain(s) and are accountable for all facets of the Food & Beverage service operations at the Institute. Manage the day-to-day F&B operations within budgeted guidelines. Develop and implement service training programs. Recruit, train, and manage all F&B services staff with the support and guidance of the General Manager. Performance management, coaching, and ongoing evaluation of service staff performance. Create, maintain, and distribute weekly service staff schedules and oversee bi-weekly payroll. Perform monthly inventory counts (i.e. Bar, China, glass, and silverware). Control costs of all F&B outlets by taking the lead of responsible purchasing, maintaining effective profit and loss controls, monitoring labour costs following demand patterns, budget, and local labour laws. Maximize F&B sales by identifying and targeting internal sales opportunities through marketing including promotions, special events, and by training staff on "up-selling." Protect RCMIS, members and guests by training service staff and adhering to all health and safety regulations, sanitation, and alcohol beverage control policies (Smart Serve enforcement). Maintain member and guest satisfaction by handling inquiries, concerns, or comments and providing solutions; acquiring feedback from members/guests and co-workers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business. Maintain consistency of service by ensuring that the service team is prepared for all events, including large parties and reservations. Effectively communicate and work with other departments (i.e. Catering, Kitchen, Finance, Membership, Administration, and Maintenance). Assist with developing the annual operating and capital budgets for the F&B services department. Negotiate supplier arrangements for F&B products and ensure key relationships are maintained. Attend and participate in weekly Operations team meetings. Perform other duties as assigned by the General Manager.

This position is not Monday to Friday, nor typical business hours. Depending on business demands and managerial coverage needs, hours will fluctuate. You should be prepared to work mornings, afternoons, evenings (sometimes late), weekends and holidays.

Qualifications

Minimum 3-5 years in an F&B services leadership role, overseeing dining, bar operations and events. Experience reporting into a senior manager, Director level or higher. Scheduling experience for 25+ employees and labour cost management are necessities. Strong Human Resource knowledge and practices are a necessity. Private Club or Private hospitality sector experience is an asset. Excellent time management skills to balance both administrative tasks and operational oversight. Must be willing to be hands-on; this is not a desk job. 90% of your time will be working with the service team in operations. Basic understanding of accounting practices that pertain to the department; end-of-shift reconciliation, etc. Working knowledge of various computer software programs (including POS, MS Office Suite, etc.) is required. Strong interpersonal and organizational skills are required. Previous experience in ensuring employee retention through active engagement and encouragement of staff to build strong team spirit. Excellent knowledge of wines and spirits is required. Smart Serve Certification is required. Experience writing, developing, and implementing training programs and standard operating procedures is required. General knowledge of culinary trends, techniques, and menu development is preferred. Excellent leadership, attitude, and willingness to learn are required. A degree or diploma in Hospitality is an asset. Must be qualified to work in Canada legally for the employer.

In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Please note: RCMIS is a non-tipping environment, providing higher wages and a benefits program to full-time staff to stay competitive in the industry.

We are committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported. The organization offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require accommodation.

Thank you in advance for your interest. Please note, only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Discounted or free food Employee assistance program Paid time off Vision care
Work Location: In person