Job Description

Food and Beverage Manager

Position Overview

The successful Food & Beverage Manager will be responsible for F&B Operations at

Hilton Garden Inn Toronto / Mississauga West

Essential Job Functions

Ensure the prompt and efficient service for all Food & Beverage areas according to the brand standards Ensure achievement of budgeted food and beverage sales and labor cost Ensure that venues are stocked with the stipulated requirements Control of banquet/ restaurant china, cutlery glassware, linen and equipment Payroll, scheduling staff, daily billing of banquet meeting and staff briefing Ensure the efficient running of the food and beverage department, and that all banqueting rooms, meeting spaces, restaurant, bar area are clean and tidy Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments Ensure maximum security in all areas under their control and that staff are fully aware of the importance of key security Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation Ensure Health and Safety standards are maintained in all areas Attend to customer complaints in a timely fashion Take all necessary steps in the event of theft, burglary or fire Ensure that reports are submitted in a timely fashion Ensure the efficient and effective operation of the back of the house areas Hold regular performance appraisals with all management staff, identifying areas for development and training needs, and ensuring that this training is completed Ensure the use of fair and consistent discipline for all employees Ensure that the causes of staff grievances are investigated and the appropriate action is taken Ensure that regular stock takes are conducted Prepare and submit all information necessary for banquet budgeting purposes accurately and in a timely fashion Hold regular staff meetings Maintain an up-to-date knowledge of trends in the industry and make suggestions for improvement of the catering operation Attend meetings as required Carry out or ensure that regular On-the-Job Training as per Hilton Brand standards
Requirements

Education

University degree or college diploma in a hospitality field

Work Experience

5 years of progressive and direct work experience in a management capacity 2+ years managing within a unionized environment Extensive Micros/ Oracle symphony experience is an asset Experience in all aspects of customer service and people management Demonstrated ability to lead and direct a team Strong working knowledge of hospitality industry principles, methods, practices, and techniques Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments Ability to examine and re-engineer food and beverage operations, form new policies, and develop and implement new strategies Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution, negotiation, and objection handling skills Able to respond quickly in a dynamic and changing environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Strong training, coaching, and mentoring skills are essential Able to build and maintain lasting relationships with corporate departments, key business partners, and customers Knowledge of cost analysis, fiscal management, and budgeting techniques is an asset Able to effectively communicate both verbally and in writing Ability to coordinate and organize meetings, exhibits, and other events

Working Conditions

Ability to work holidays, weekdays and weekends, morning, afternoon and night
Job Types: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Benefits:

Life insurance On-site parking Paid time off Vision care
Schedule:

Evening shift Every Weekend Holidays Monday to Friday On call
Education:

Bachelor's Degree (preferred)
Experience:

Hospitality: 2 years (preferred)
Language:

English (required)
Licence/Certification:

Smart Serve (required) Food Safety Certification (required)
Work Location: In person