Job Description

Company Overview

Tim Hortons. is a Canadian specialty coffee retailer operating more than 4000 restaurants across the country. Our mission is to deliver exceptional coffee experiences while fostering a warm and inviting atmosphere for our customers.

Summary

We are seeking a dedicated Floor Supervisor to join our team at Tim Hortons in Ottawa. This role is vital in ensuring smooth cafe operations, enhancing customer satisfaction, and leading our team to deliver outstanding service that aligns with our brand values.

Responsibilities

Oversee daily operations of the cafe, ensuring adherence to quality standards.

Train and mentor staff to provide exceptional customer service. Manage inventory levels and assist with ordering supplies as needed. Handle cash transactions accurately and maintain POS systems. Foster a positive work environment that encourages teamwork and collaboration. Address customer inquiries and resolve any issues promptly. Implement health and safety regulations within the cafe. Assist in scheduling shifts and managing staff performance.

Qualifications

Proven experience in food preparation and cooking in a fast-paced environment.

Strong management skills with a focus on team development. Excellent customer service abilities with a passion for hospitality. Familiarity with POS systems, including Aloha and Micros. Ability to manage inventory effectively and ensure quality control. Experience in training staff on best practices in food handling and safety. Strong leadership skills with the ability to motivate a diverse team.

Call-To-Action

If you are passionate about coffee and creating memorable experiences for customers, we invite you to bring your talents to Tim Hortons. Apply today and be part of our vibrant team!

Job Type: Full-time

Pay: $19.95 per hour

Expected hours: No more than 40 per week

Benefits:

Dental care Extended health care Life insurance RRSP match Vision care
Language:

English (preferred)
Work Location: In person