Job Description

Title

Floor Supervisor

Reports To

Games Manager

Summary

A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Core Competencies

Customer Service Leadership and Decision Making Communication Team Work

Job Duties

Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time. Participates in various aspects during opening and closing of the casino table games. Reports errors and procedural irregularities in game operations. Helps "New Players" understand rules of play, as well as basic play of the different table games. Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too. Assist with providing great customer service, handles all concerns and offers solutions. Works as a liaison between the dealers and Pit Managers. Maintain lists for guests waiting to play busier games Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc. Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases. Make recommendations and assists with coaching the dealers with promoting best practices and standards ensuring quality service is provided. Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews Other duties assigned by the Pit and Games Managers

Requirements

Must be registered with AGLC Must be 18 years of age or older Must be able to work shift work including weekends and evenings Knowledge of all table games (with exception of craps, poker and pai gow tiles) Must be experienced with problem solving, people skills, communication skills Confidentiality and professionalism is essential Must be able to exercise considerable supervisory discretion and make independent decisions Aptitude for exceptional customer service is a must Excellent working knowledge of policies and procedures. Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate. Effective listening abilities and ability to make strong judgment calls.

Work Conditions

Standing and/or sitting for prolonged period of time. Reaches, bends, squats and lifts. * Working in a fast paced customer service environment