Job Description

Floor Runner / Cabinet Games Attendant

Location:

Thunder Bay, ON

Job Type:

Part-time / Full-time (Shift-based: Days, Nights, Weekends)

About Us

Superior Shores Gaming Association (SSGA) is Ontario's

only charity-owned and operated bingo centre

, proudly supporting

80+ local charities

across Thunder Bay. By joining our team, you'll be part of an organization that combines exciting gaming entertainment with meaningful community impact.

Position Summary

The Floor Runner / Cabinet Games Attendant plays a key customer-facing role on the gaming floor. This position is responsible for assisting patrons with electronic gaming cabinets, supporting bingo operations, and ensuring compliance with gaming regulations -- while also actively

selling bingo products and promotional items

to customers. You will help create a safe, welcoming, and fun gaming experience for all guests.

Key Responsibilities

Greet customers on the floor, offering friendly and professional assistance. Assist patrons with Cabinet Games, troubleshooting minor machine issues and escalating technical problems when required. Actively

sell bingo products, paper, and promotional offers

to patrons, ensuring accurate transactions. Handle cash and POS transactions while maintaining maximum security of all assets. Respond promptly to customer inquiries about bingo programs, concession, promotions, and gaming options. Monitor player activity and follow compliance requirements, including

Self-Exclusion, My PlayBreak, FINTRAC, and AML procedures

. Support bingo sessions by assisting with declared bingos, returning payouts, and helping with seating and floor coverage. Ensure the gaming floor is safe, clean, and free of hazards. Communicate effectively with supervisors, volunteers, and fellow staff to keep sessions running smoothly. Cover shifts and assist other team members when required. Perform additional duties as assigned to ensure

patron and staff safety

and the smooth operation of the business.

Required Qualifications

AGCO Gaming Assistant License

(must have or be able to obtain).

Smart Serve Certificate

(must have or be able to obtain). Strong customer service and communication skills. Ability to handle conflict and resolve customer concerns professionally. Experience in

retail sales, hospitality, or customer service

is considered an asset. Familiarity with gaming operations or cabinet games an asset (training provided). Comfortable using basic computer and POS systems. Ability to work flexible shifts:

days, evenings, weekends, and holidays

.

Physical requirements:

Able to walk/stand for

8+ hours per shift

and assist with light physical tasks on the floor.

Why Join Us?

Competitive wages. Flexible scheduling and opportunities for growth. Work in a

dynamic, people-focused environment

where your efforts directly support over 80 charities in Thunder Bay. Gain valuable experience in

customer service, sales, compliance, and gaming industry operations

.
Job Types: Full-time, Part-time, Permanent

Pay: From $18.75 per hour

Expected hours: No less than 10 per week

Ability to commute/relocate:

Thunder Bay, ON P7B 3Y6: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Language:

English (required)
Licence/Certification:

Smart Serve (required)
Work Location: In person