Job Description

We are looking for a

FRONT OF HOUSE MANAGER/SOMMELIER

to join our FOH team!

DUTIES AND RESPONSIBILITIES:

Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery Update the wine list in coordination with the Wine Director Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices Manage the wine inventory and order products as needed; assist in costing all wine to ensure restaurant stays within targets laid out Verify costs and inventory are at proper target Train FOH staff on available wines

SKILLS AND QUALIFICATIONS:

2+ years' experience as a Manager of a high volume, similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Wine education is a must Sommelier accreditation is an asset Demonstrates knowledge of financial and operational management Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills High personal integrity, professionalism and maturity Must possess strong attention to detail; proven problem-solving abilities Exceptional guest service orientation and passion for all things food and beverage Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

WHY WORK FOR US?

Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates Fun Team and Culture Medical/Dental Group Health Benefits

SCALE HOSPITALITY GROUP

recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.