Job Description

Responsible to the SOCC Manager, the Flight Follower will monitor and track the day of operations aircraft and flight crew scheduling while updating the company Aviation Management Software as required, to maintain an effective and efficient operation.

Duties and Responsibilities

• Flight Watch
  • Monitor progress of each flight from its point of origin to is final destination, including all intermediate stops or until the duties are transferred to another trained Flight Follower
  • Maintain log utilizing the approved company Aviation Management Software consisting of a recording of
  • all Scheduled and or Estimated Departure and Arrival time, all Actual Departure and Arrival times using the air-to-ground radios and the Skytrac satellite tracking system
  • Review and maintain daily records of ongoing and completed Flight Dispatch Clearances
  • Advise Pilot-in-Command of any changes that may affect or change the Flight Dispatch Clearance
  • Investigate and communicate Irregular Operations (IROP\xe2\x80\x99s) of any departure or arrival delays exceeding 30 minutes
• Aircraft / Crew Scheduling
  • Update the flight crew schedules within the Aviation Management Software to reflect changes resulting from crew sick call, Reserve utilization, Flight assignments, and crew illegalities
  • Review crew qualifications to ensure crew members are within legal qualification parameters
  • Arrange / coordinate necessary support for abnormal (delayed) flight operations at all destinations being served
  • React to Irregular Operations (IROPs) to formulate and execute recovery plans to minimize delays and inconvenience to our customers. Communicate IROP planning to all required departments

• Liase with,
  • Charter Sales on aircraft / crew availability and operational details affecting charter services
  • Crew Scheduling on operational issues affecting crew schedules
  • Other Departments based on operational requirements
• Assist with Ops Coordinator and Ops Team Lead with day-to-day tasks
• Initiate company emergency response protocols when required
• Monitor local and regional weather and runway condition reports for potential impact to the planned operations and distribute details as necessary
• Perform and uphold Wasaya\xe2\x80\x99s Customer Care Commitments to both internal and external customers
• Maintain up-to-date company on-line training
• Any other related duties as assigned

Skills and Qualifications

Education/Experience:

• High School diploma or equivalent

Skills/Abilities:

• Must be a self-starter with proven ability to work with minimal supervision
• Excellent customer service, communication skills (verbally and written)
• Excellent computer skills, MS-Office preferable and proficient in use of internet and email
• Flexible, able to work under pressure and deal with change
• Strong work ethic and positive team attitude
• Able to build and maintain lasting relationships with other departments and customers
• Strong problem identification and problem resolution skills
• Effective attention to detail and high degree in accuracy
• Excellent multi-tasking, problem solving and organizational skills

Assets:

• Ability to communicate in Oji-Cree or Ojibway

CONDITIONS OF EMPLOYMENT:

• Manual dexterity required to us desktop computers and peripherals
• Ability to lift or move up to 10lbs:
• Shift work is required
• Overtime as requested
• Weekend work is required
• Travel may be required

Contact

If you are interested in this position, please submit your resume and cover letter to: Human Resources
Wasaya Airways LP
201 Kelner Pl
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645
Email: careers@wasaya.com