Job Description

Western Community College (WCC) is a privately held provider of post-secondary education in British Columbia. We offer a Bachelor of Hospitality Management degree program and more than 65 career training diploma and certificate programs in business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing. Our industry-based, market-driven curriculums provide students with a dynamic, collaborative, and engaging learning environment, setting a high standard for community-driven post-secondary education.



We value diversity, equity, and inclusion and are committed to maintaining a workplace free of discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are an equal-opportunity employer dedicated to creating an inclusive environment where employees feel valued and respected.

Job Title: Flight Operations Dispatcher

Western Community College invites applications for the role of Dispatcher at the WCC Flight School.



Key Responsibilities:


Perform all dispatch duties in compliance with Canadian Aviation Regulations (CARs) and company procedures. Coordinate flight authorizations and aircraft releases in collaboration with flight instructors and students. Monitor and track aircraft during flight operations (flight following) to ensure safety and adherence to schedules. Use Flight Schedule Pro software to schedule, manage, and track flight bookings and operational activities. Provide exceptional customer service to students, instructors, and visitors both in-person and through email and phone inquiries. Process student invoices and payments accurately and efficiently. Maintain a professional front desk environment, including greeting walk-in customers and addressing their queries. Manage dispatch documentation, manuals, and ensure regular updates as required. Maintain adequate stock of office supplies and ensure the front desk and lounge areas are clean and presentable. Assist with administrative tasks and projects as assigned by the Chief Flight Instructor and Head of Aviation Training. Proactively communicate any irregularities, safety concerns, or operational delays to the appropriate personnel. Other duties as assigned

Skills & Qualifications:


Prior aviation experience is required, preferably in flight dispatching or flight operations. Highly organized with the ability to manage multiple tasks effectively in a fast-paced environment. Strong numerical literacy and attention to detail. Excellent verbal and written communication skills. Ability to work independently with minimal supervision and deliver high-quality customer service. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with experience in creating spreadsheets, charts, and conditional formatting. Experience with Flight Schedule Pro or similar scheduling software is required. Strong problem-solving skills with the ability to work under pressure.

Job Type: Full-time



Pay: $20.00-$25.00 per hour



Expected hours: 40 per week



Benefits:


Dental care Extended health care Vision care




Schedule:


Monday to Friday Weekends as needed




Experience:


flight dispatching or flight operations: 1 year (required) Flight Schedule Pro or similar scheduling software: 1 year (required)




Work Location: In person