Job Description

Job Summary:
Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined. Duties & Responsibilities:

• 
  Ensure the safety and security of all passengers
• 
  Effortlessly deliver friendly and attentive service to maintain passenger comfort
• 
  Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
• 
  Tactfully manage unforeseen operational and passenger situations
• 
  Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
• 
  Exemplify the Porter Values
• 
  Develop and maintain a positive relationship with team members
• 
  Actively participate in Porter\xe2\x80\x99s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

Behavioural Competencies:

• 
  Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• 
  Teamwork: Working collaboratively with others to achieve organizational goals.
• 
  Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• 
  Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• 
  Results Focus: Focusing efforts on achieving high quality results consistent with the organization\xe2\x80\x99s standards.
• 
  Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• 
  Minimum of 19 years of age at time of employment
• 
  Completion of secondary school
• 
  Fluency in English. Fluency in French is a preferred asset
• 
  Flight attendants require a minimum of 4 years previous experience working with the public in a customer service role
• 
  Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
• 
  Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
• 
  Ability to meet required medical standards (including a drug test)
• 
  Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
• 
  Must successfully complete a 5-week full-time training program
• 
  Must be able to work a flexible schedule, including weekends and holidays

Company Description:



Porter Airlines provides a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline\xc2\xae in the World Airline Star Rating\xc2\xae. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter. Details of Porter\'s North America-wide service plans are available at flyporter.com.