Job Description

The O'Neill Auto Group is the proud new owners of the Chrysler Jeep Dodge Ram, and the Honda PowerSports dealership in Burin. Known as Whitecap Chrysler Jeep Dodge Ram & Whitecap Honda Powersports, we are excited to put new life into the brands on the Burin Peninsula. While the building today is a little 'dated', we have already started overall maintenance before a complete overhaul in the coming months. Do you want to be part of our journey?

We are seeking a highly motivated and results-driven Fixed Operations Manager to join our team.

As the Fixed Operations Manager, you report to the Service Director and Parts Director and will assist in all areas including but not limited to:

Responsibilities

Overseeing Service Advisors Overseeing Automotive Technicians Preparation of ROs including appropriate information, code sheets, stamps and signatures Verify all billing is correct Review menu prices and adjust as needed Overseeing Parts department Ordering parts Answering phones with a clear, friendly voice along with a professional demeanor Handling customer concerns with sincere understanding and referring them to the appropriate individual/department for resolution Issuing Parts returns, core returns, warranty part returns and obsolescence returns Keeping current on new products and product updates Participating in weekly department meetings Multitasking and working in a fast-paced environment Participating in training as needed Maintaining professional appearance Other duties as assigned

Requirements

Strong leadership and team management skills Exceptional customer service and problem-solving abilities, preferably in an automotive repair or dealership environment Strong phone etiquette and communication skills are essential for this role In-depth knowledge of automotive technology, service/parts processes, and industry best practices Ability to manage sales processes effectively while maintaining a high level of customer satisfaction Familiarity with PBS is a plus but not required; training will be provided A proactive attitude towards maintaining a clean and organized workspace is essential Strong communication and interpersonal skills
Why O'Neill Auto Group:

This is an exciting opportunity to maximize career potential and grow within a large organization. We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. O'Neill Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and promoting from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Job Type: Full-time

Additional pay:

Bonus pay
Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Schedule:

Monday to Friday
Work Location: In person