Job Description

Seasonal (Seasonal)

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.



At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.



Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.



Position: Massage & Fitness Manager



Location: Blue River, BC



Type: Seasonal, Full-Time



Reports to: VP of Resort Operations

Responsibilities:

Responsible for overseeing the day-to-day business regarding the Massage and Fitness department. Lead successful massage program operating daily at MWHS Blue River and Albreda Lodge In charge of fitness area, acquisition and organizing of gym equipment, cleanliness and overall appearance: massage area, whirlpool/sauna/steam areas, games room Interviewing, contract negotiating, hiring and orientation of new fitness desk employees and massage contractors Organizing of massage requests and subsequent booking of treatments for guests Confirmations of massage bookings and requests, written, email & phone. Supervising and scheduling the massage contractors and fitness area attendants. Scheduling of stretch classes and conducting stretch classes. Establish and maintain department collateral such as operations manuals, job descriptions, staff training guides, pamphlets, marketing materials, performance reviews Season start-up and shut down, including the cleanup and organization involved Responsible for Massage department communications with the Lodge and Albreda. Communications with front desk, reservations, and housekeeping. Attend weekly Manager's meetings. Schedule and lead a weekly Massage Department team meeting. Participate each week in the Saturday guest orientation session. Lead by example, follow specific procedures and policies in the employee manual. Encourages massage and fitness area staff to perform their duties to the high standard with which we as a company pride ourselves. Immediately corrects any violations of company policy by an employee. Develop teamwork and motivate members through setting of clear expectations and recognize and reward outstanding performance. Maintains excellent communication and good working relationships with all departments. Maximize relationships and create rapport with guests and contacts. Maintains a proper and exemplary image while on and off duty and represents MWHS appropriately and with integrity. The Massage and Fitness Manager will be on call. And since emergency situations do arise, after regular hours, the Massage and Fitness Manager will maintain a phone and have the number included in our company list for last minute emergencies. Build and maintain ongoing awareness of trends in the spa industry, new products and services. Ensure that all services meet the highest standards of the spa and hospitality industry and to ensure efficient, effective, and cost-effective operations. Crisis Management: ensure no unauthorized communication with the media. Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response and base rescue plans. This job description may be amended as to any particular or in its entirety by the Human Resources Manager. May be called upon to perform other duties as needed.

The accountabilities listed above are provided as examples of area of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Requirements:

3+ years of direct work experience in a spa/clinic supervisory management capacity. Hospitality experience - working with various departments Demonstrated ability to effectively lead, support and guide a cohesive team. 3+ years' experience providing body treatments and massage as a spa practitioner or Registered Massage Therapist in BC or have equivalent education/experience Excellent knowledge in physiology and anatomy Familiarity with remote lodge lifestyle and adaptation to rural living Experience conducting stretch or yoga classes for groups of 20 people or more Understanding of elite clientele and the accommodation of unique requests High level of proficiency with treatment booking software, customer relationship management software, Microsoft Office, D365, Workday Exemplary organization skills Ski industry interest and knowledge

Job Specifications:

This role involves approximately 30 hours of administrative work per week and the other hours are made up of massage time if it is warranted. Strong working knowledge of hospitality industry principles, BC Labour law, contractor vs. employee scenario Manage employees and contractor team Manage guest treatment requests and book appointments Accommodate for all requests as best as possible Ability to interpret the needs of guests and offer the appropriate resolution Exceptional conflict resolution, negotiation, and objection handling skills Able to respond quickly in a dynamic and changing environment. Provide upscale personalized service to "wow" guests with high expectations Adopt company-wide professional email and telephone communications Employ effective communication skills with individuals at all levels of the organization Coordinate and organize meetings, exhibits, and other events as needed Elevated administrative organization Work a flexible schedule reflective of workload requirements - evenings and weekends, holidays Necessary to exhibit resourcefulness, flexibility, and proven ability to work under pressure and in a dynamic and challenging work environment. Have a strong knowledge of written and spoken English. Have knowledge of a second language (German): spoken & written is an asset.

Working Conditions:

If trained, conduct body treatments and massage as needed Ability to attend and conduct presentations. Manual dexterity required to use desktop computer and peripherals. Lifting or moving up to 50 lbs may be required. Long hours of work putting in additional time may be required to meet business needs.

Compensation:

Daily rate of $180 based on 6 hours per day; benefits after 90 days including medical, dental, GRRSP