Job Description

Requisition ID: 182591

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

First Nations/Metis/Inuit - Collections Advisor (Hybrid)

Posted pursuant to Scotiabank\'s Special Program under the Employment Equity Act and Canadian Human Rights Act.

While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you\'re eligible and open to self-identifying as Indigenous person:

Indigenous peoples include First Nation, M\xc3\xa9tis and Inuit people. Only Indigenous peoples who come from Canada should identify themselves as belonging to this designated group

What you\'ll be doing?

As a Collection Advisor, you\'ll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor, you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident. You\'ll also:

• Conduct payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
• Make sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
• Establish full responsibility for all payment or collection related inquiries, concerns, and/or arrangements

Ensure the delivery of customer service fosters overall customer and business line/department satisfaction

What you need to succeed in this role?

• You have great communication skills
• You articulate a personable and confident presence over the phone
• You think long term and aren\'t afraid to think outside the box to give engaging alternatives for our customers
• You elevate and cultivate your own knowledge through daily interactions with Managers, Team Leaders and Seniors Collection Officers
• You are seeking new challenges and opportunities to grow within the organization
• You have previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
• You have experience with the Microsoft suite of products including Word, Excel, and Outlook
• An understanding of predictive dialer equipment and payment collection systems is an asset

What we\'re offering\xe2\x80\xa6

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies.
• A competitive compensation and benefits package which include:

• $10,000 annually dedicated to your well being.
• Traditional Indigenous Practices Leave
• Indigenous Employee Mentoring Program
• Indigenous Employee Resource Group
• An organization committed to making a difference in our communities- for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You\'ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You\'ll receive clear, transparent criteria to progress in your career. Enabling you to build deeper relationships and grow your expertise in the same chair.

Location(s): Canada : Ontario : Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank