First Nations/metis/inuit Candidates Support Analyst
Kingston, ON, Canada
Job Description
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The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (\xe2\x80\x98Our Children\xe2\x80\x99s Medicine\xe2\x80\x99 in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, M\xc3\xa9tis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca
Are you able to learn and teach new technology? Do you want to assist people inside and outside of your circle with their troubleshooting needs? Are you experienced in providing deskside and virtual support?
We\'re looking for you to join our team as a Support Analyst at our office in Kingston, ON!
As a Support Analyst, you will troubleshoot and resolve level 1/2/3 support issues from various support channels like phone calls, chats, and self-service tickets to document and escalate issues further as required. You\'ll provide technical support for various practice specific software applications and firm proprietary software, as well as install and configure software, updates, and patches. You\'ll troubleshoot various IT hardware issues with PC\'s. printers, peripherals, etc. and provide device and app support with both IOS and Android mobile devices. You\'ll also have the opportunity to provide tech training to our new hires both in-person or virtually, and provide support for audio-visual setups, system hardware, connectivity issues in meeting rooms, and telecom issues.
More of what you\'ll do includes:
Configure and image PC\xe2\x80\x99s with the required core environment image and practice specific software- Troubleshoot various IT hardware issues with PC\xe2\x80\x99s, printers, peripherals, etc.
- Assist with asset management and inventory tracking as required
- Actively participate on various local and national IT projects/virtual teams as required
- Participate in the after-hours on call program
What we\'re offering
We want to provide you with the support you need to be at your best.
Our benefits at KPMG include:
Workday flexibility- Competitive pay
- Parental leave support
- Flexible benefits
- Home workspace account
- 50 personal care hours
- $2,000 in mental health benefits
- Remote work and travel program
- Financial support for volunteering
And more!
For more information about KPMG in Canada\xe2\x80\x99s Benefits and well-being, click here.
Join our team, apply on HigherMe today!
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.
REQUIREMENTS
- Self-Identify as First Nations, Metis, or Inuit
- Strong oral/written communication skills
- Previous deskside, virtual support and/or help desk experience
- Strong MS Office knowledge (Word, Excel, PowerPoint, etc.)
- Thorough knowledge of networks, file servers, wireless technology, and Windows networks
- Proficient knowledge of computer hardware - PC\'s, printers, peripherals, laptop imaging, etc.
- Strong troubleshooting skills
- Solid organizational skills and able to prioritize multiple projects with competing deadlines
- Able to work shifts between 8:00AM - 7:00PM EST
- Able to work on weekends and statutory holidays when required
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
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Job Detail
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Job IdJD2130195
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKingston, ON, Canada
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EducationNot mentioned