Job Description

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Job Category: Emergency, Fire and Paramedics Services
Division & Section: Fire Services, Communications & Technology
Work Location: FIRE SERVICES, 4330 Dufferin Street
Job Type & Duration: Full-time, Permanent
Hourly Rate: $31.98
Shift Information: Monday to Sunday, 42 Hours per Week
Affiliation: L3888 Firefighters
Qualified List: Candidate List
Number of Positions Open: 2
Posting Period: 18-Aug-2022 to 01-Sep-2022

Under the direction of a Communications Division Captain, responsibilities for this position include the following:

• Receives emergency calls from the public and other agencies
• Quickly analyzes the information received from the caller and dispatches the required emergency vehicles
• Efficiently operates console equipment, including telephone, radio, status control and computer aided dispatch
• Follows established procedures in making calm decisions as required in an emergency services environment
• Functions effectively during periods of intense stress by maintaining focus
• Understands personal stressors and takes steps to limit their impact
• Has a good working knowledge of available resources to support emergency scene operations
• Liaise with senior staff to provide situation updates
• Liaise with Toronto Fire Services Apparatus Command Vehicles, Police, Paramedic Services, TTC and other authorities to provide fluent situation updates
• Liaise with communications technical support and other service agencies and reports to ensure proper operation of call during response situation and to ensure continuous and efficient operation of all equipment associated with operating of communication centre
• Must be able to follow direction of a senior officer

In addition to the above duties the successful candidates are required to:

• Continually maintain a high standard of professionalism, integrity, reliability and credibility, which are fundamental requirements for this position
• Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements
• Function as an integral member of the Toronto Fire Services workforce to deliver and support Division specific vision and mission statements
• Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness

Minimum Qualifications

• 18 years of age or older
• Legally entitled to work in Canada
• Possession of a current and valid minimum level C, CPR Certificate issued prior to the date of application submission
• Possession of a current and valid minimum level Standard First Aid Certificate by a WSIB approved First Aid Trainer issued no more than 1 year prior to the date of application submission
• Required to work day, night and weekend rotating shifts (incl. holidays).
• Must be able to distinguish between colours codes for dispatch functions and must be able to hear within normal range
• Must successfully pass "Criticall" communications testing
• Accurate and efficient keyboarding skills (minimum 40 words per minute)
• Good knowledge of Toronto streets, major public buildings and general city topography
• Must be familiar with the Occupational Health and Safety Act and the regulations that apply to this work
• Ability to work effectively under stressful conditions
• Excellent communication skills with ability to speak clearly, calmly and in an easily understandable manner on radio and phone
• Problem solving and decision-making ability
• Must possess service-oriented, professional, interpersonal/interaction skills when dealing with the public, Fire Services staff and all other levels of City personnel
• Ability to work within a team environment
• Ability to work independently with minimum supervision
• Takes initiative
• Able to effectively prioritize and multi-task incl. handling both call taking and dispatching functions using computer aided dispatch and radio communications systems
• Ability to work and positively interact within a diverse work environment
• Customer service skills
• Psychometric testing may be required

Assets

• NFPA 1061,Standard for Public Safety Telecommunications Personnel Professional Certification is an asset.
• Successful completion of Association of Public Safety Communications Officials (APCO) training, and/or Community college certificate in Emergency Communications, is an asset
• Experience related to Call-taking/Dispatch
• Post-secondary certificate, diploma or degree
• Experience with Microsoft Office and Windows operating system
• Possession of Valid Class “G” Ontario Driver’s licence
• Volunteer and community service
• Multilingual
• Commitment to personal and professional development and in continuing education through ongoing learning

Assessment of Candidates
May include the pre-screening of candidates, resume reviews, interviews, presentations, tests or exercises, which may be in addition to any listed in this document or in the job posting.

Additional Requirements

• During the application, under "My Documents"/ "Supporting Documents" section, you are required to upload your current and valid minimum level C, CPR Certificate issued prior to the date of application submission

• During the application, under "My Documents"/"Supporting Documents" section, you are required to upload your current and valid minimum level Standard First Aid Certificate by a WSIB approved First Aid Trainer issued no more than 1 year prior to the date of application submission to the Supporting Documents field during your application process

Pre-Screening Questions
Please note that all applicants are required to prepare a response to the following questions. We suggest that you prepare your response prior to initiating the application process. During the application process, you will be prompted to input your response in the system. (Maximum 2000 characters allowed for each question)

• The Firefighter Communications role is critical to the Toronto Fire Services, acting as the first point of contact to emergency calls from the public and other agencies. In this role, you are expected to continually maintain a high standard of professionalism, integrity, reliability and credibility. Why do you think you are the right fit for this role?

• In this role, you will handle emergencies under stressful conditions. What is the most stressful situation you have been faced with? Provide an example from your life experiences that demonstrates your ability to work effectively in stressful situations.

• Firefighters Communications are expected to be calm and make decisions methodically based on their critical thinking skills, TFS protocol and training. Describe a time you had to make a quick decision on your own, based on logical, rational thinking without having all the information. What was the situation, what did you do, what was the result?

• Provide an example from your life experiences that demonstrates your ability to effectively work within a team. What was the situation, what was your role, what was the result?

Medical Clearance: Prior to being hired, the successful candidate may be required to participate in the following:

• Participate in a comprehensive medical examination, and

• Receive medical clearance by TFS Chief Medical Officer.

Employee Reference Check Clearance: Prior to being hired, the successful candidate must:

• Provide at least three employment references, and

• Receive employment reference clearance from TFS.

Criminal Reference Check Clearance: Prior to being hired, the successful candidate must:

• Provide a criminal record check from their local Police Service, and

• Receive criminal reference check clearance from TFS.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.