Job Description

ABOUT US

We are an

award-winning organization

, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units - Richmond (our Headquarters), Calgary, Toronto and Texas. We have 2 divisions, Radius Fire and Radius Security.

Radius Fire is a leading provider of fire safety solutions and security services. We are dedicated to protecting lives and property through our comprehensive range of fire services, including monitoring, safety plans, and security solutions. At Radius Fire, we pride ourselves on our commitment to excellence and our customer-centric approach.

VALUE OF THIS ROLE

The

Fire Installations Coordinator

plays a key role in ensuring the smooth and efficient delivery of fire alarm and sprinkler system installation projects. Working closely with our Fire Division leadership, this individual manages the administrative and logistical aspects of multiple projects: coordinating schedules, communicating with customers and trades, and ensuring all details are handled accurately and on time.

CORE RESPONSIBILITIES

Serve as the main point of contact for installation-related requests from customers, contractors, and internal departments. Coordinate and schedule site visits for technicians and subcontractors, ensuring timely follow-up and clear communication throughout each project. Prepare and process estimates and quotes, maintaining proactive communication with customers to confirm approvals and next steps. Oversee the progression of approved work, expediting installations to meet customer deadlines and project timelines. Generate purchase orders for materials, equipment rentals, and third-party services. Assist with obtaining electrical and sprinkler permits and coordinate required inspections upon project completion. Review and verify monthly invoices to ensure accuracy before closeout. Maintain organized project files, logs, and tracking spreadsheets with regular status updates. Draft and distribute project communications to internal teams, customers, and vendors, including scheduling details, updates, and responses to inquiries. Handle day-to-day communication via phone and email promptly and professionally. Coordinate internal meetings and travel arrangements for technicians working outside of local areas, when required. Support process improvements by maintaining manuals, procedures, and documentation.
*Please note: this is not an exhaustive list and other responsibilities may be required.

OUR IDEAL CANDIDATE:

Minimum 1 year of experience as an Installations or Service Coordinator, Project Administrator, or in a similar coordinating role - preferably within the fire protection, construction, or technical service industry. Completion of Grade 12 required; post-secondary education in business administration, project coordination, or a related field is an asset. Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable working with project management or scheduling software. Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously and follow through on details. Strong written and verbal communication skills--professional and confident in both phone and email communication. High attention to detail and accuracy in all work. Customer-focused mindset with a commitment to providing timely, professional service.

WHY DOES OUR TEAM LOVE WORKING FOR US?

Stability & Growth

: As an essential service, we remained fully operational throughout the pandemic--supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.

Comprehensive Benefits Package

: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.

Career Development

: We're passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.

Vibrant Team Culture

: We know how to have fun-- It's part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You'll feel connected, supported, and celebrated.

Make a Real Impact

: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You'll be empowered to make meaningful contributions every day.

Be Proud of Where You Work

: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you're part of something bigger.
Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your working status in Canada (work/study permit, PR, citizen)? If on a work permit, please explain where you are in the process of getting your PR.
Work Location: In person