Job Description

Requisition ID: 18450

Department: Finance and Corporate Services Dept.

Service: Revenue Service

Branch: Customer Accounts Branch

Employment Type: 1 Full-time Temporary - Up to 1 year

Work Hours: 35.00 hours per week

Affiliation: CUPE 503 Inside/Outside

Salary Information: $64,175.02 - $75,085.92 annually (20XX rates of pay)

Salary Information: $35.261 - $41.256 per hour (20XX rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Finance & Accounting

Application Close: 24/07/2025

JOB SUMMARY

The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa.
You have varying responsibilities related to the operations for an assigned organizational area (Customer Accounts, Assessment, Billing or Collections) within the Revenue Service, including responding to customer inquiries, maintaining customer accounts, collecting arrears, performing billing and assessment functions and providing customer service in taxation, water, and accounts receivable. You are responsible for providing superior customer service in handling tax water account and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained.

EDUCATION AND EXPERIENCE

Completion of 2 year community college program in Business Administration
Minimum of 3 years of customer inquiry/problem solving experience dealing with customers on the telephone and/or in person, including at least 1 year of finance experience
Experience working within a municipal government environment and payment/collection experience is an asset

CERTIFICATIONS AND LICENCES

Completion of Municipal Administration Program (MAP) from AMCTO and/or Municipal Tax Administration Program (MTAP) from OMTRA is desirable

KNOWLEDGE

Requires a basic understanding of the municipal structure and billing and collections processes Microsoft Office suite (intermediate knowledge and skill) Knowledge of specialized software applications used by the city for payment processing and analysis, including, such as but not limited to VTAX, AQUACIS, SAP, CLASS, ICON, AUTOPROC, A basic understanding of the concept of computer networking is required and an appreciation for data integrity and network security Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Letter and memo writing using corporate standards Ability to complete complex calculations and analysis Ability to read, interprets, understand and explain legislation, provincial statutes, municipal by-laws and policies Strong data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows Basic technical troubleshooting capabilities Strong customer service skills Ability to communicate effectively and tactfully as required Ability to prioritize and multi-task Strong organizational skills Ability to make sound decisions and exercise discretion in decision-making

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements. English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing. Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted. You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.




We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.



The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.



The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.



Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.