Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit
CIBC.com

What you\'ll be doing

You\xe2\x80\x99ll work in a fast paced Contact Centre where you\xe2\x80\x99ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals. As an Outbound Financial Services Representative, you\xe2\x80\x99ll share your knowledge of products and campaigns with clients through outbound calls. You\xe2\x80\x99ll engage in meaningful conversations, where you\xe2\x80\x99ll seek to develop an in-depth understanding of their financial needs. You\xe2\x80\x99ll quickly provide information and resolutions to the client\xe2\x80\x99s issues. You\xe2\x80\x99re flexible to work from Monday to Friday from 9:00 AM to 08:00 pm and Saturday from 09:00 am to 6:00 pm. This role begins on January 8th, 2024. The first 3 months of training will be on site, after that you will have the opportunity to work in a hybrid model.

At CIBC we enable the work environment most optimal for you to thrive in your role. You\'ll have the flexibility to manage your work activities within a hybrid work arrangement where you\'ll spend 1-3 days per week on -site, while other days will be remote.

CIBC is transitioning to an Agent@Home model based on performance, for this role you will be required to work from home. The expectation and details will be confirmed if you move through the recruitment process. Even though this role is a remote position, the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)

Agent@Home Program Requirements

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  Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• 
  Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

How you\xe2\x80\x99ll succeed

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  Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client\xe2\x80\x99s shoes to find the right solutions, every time.
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  Recommending solutions - Connect clients with the right financial solutions. Proactively suggest products that will help them to achieve their financial goals. Work with your team to ensure clients are connected to the right people and opportunities.
• 
  Product knowledge - Be an expert in CIBC\xe2\x80\x99s comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
• 
  Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.

Who you are

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  You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.
• 
  You love to learn. You\xe2\x80\x99re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• 
  You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.
• 
  You act like an owner. You thrive when you\'re empowered to take the lead, go above and beyond, and deliver results.
• 
  You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• 
  Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• 
  We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• 
  Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

• 
  CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
  Mailbox.careers-carrieres@cibc.com
• 
  You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date 2025-01-17

Job Location Toronto-55 Yonge Street, 7th

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills Bank Products, Call Center, Client Relationship Management, Communication, Financial Services, Outbound Calls, Work Collaboratively