Job Description

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.



Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you're interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!



This is a

full-time, permanent

role located at

New Westminster Community Branch (Br 61)

and reports directly to the Assistant Branch Manager.

A typical day would involve:


Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved. Identifying and assessing member/prospect needs to provide appropriate products, services and referrals. Applying branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk. Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

You are:

A problem solver

- You have an analytical mind and can multi-task to come up with solutions

Tech-savvy

- People often say you're a quick learner and great with technology & systems

A great communicator -

You find it easy to get to know others and have great conversations

Ready for a challenge

- You have a positive attitude and are able to work in a fast-paced changing environment

You Have:

A High School Diploma

- At a minimum, you have graduated high school and/or equivalent

Customer Service Experience

- At least 1 year of working experience interacting with people and businesses in a professional capacity

Bonus Points:

Post-secondary coursework

Pay Rate:

As this is a union role, the salary will be as per the collective agreement salary grid starting at $23.97 (Grp 2 Step 1)

Posting Deadline: Posted until filled





A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs. New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness. We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date. * We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.