Job Description

Description :About VancityVancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you\xe2\x80\x99re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!As a Financial Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will be the trusted advisor for members who value the branch experience.This a Full-time, Permanent role located at Victoria Community Branch (Br 42) and reports directly to the Assistant Branch Manager.A typical day would involve:

• Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
• Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
• Applying branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk.
• Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

You Have:

• A High School Diploma and/or equivalent
• working experience interacting with people and businesses in a professional capacity with excellent customer service skills
• Problem solving skills

You are:

• A problem solver \xe2\x80\x93 You have an analytical mind and can multi-task to come up with solutions
• Tech-savvy \xe2\x80\x93 People often say you\xe2\x80\x99re a quick learner and great with technology & systems
• A great communicator \xe2\x80\x93 You find it easy to get to know others and have great conversations
• Ready for a challenge \xe2\x80\x93 You have a positive attitude and are able to work in a fast-paced changing environment

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don\'t perfectly align with those listed.Pay Band: Group 2Salary: As this is a union role, the salary will be as per the collective agreement salary grid starting at $23.97 (Grp 2 Step 1)Posting Deadline: Friday, Aug 23, 2024 at 4:00pmWe offer:

• We are the largest private-sector

in Canada and have been consistently recognized as one of the . * Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.

• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows \xe2\x80\x94 to a maximum of six weeks per year \xe2\x80\x94 as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.

Vancity