Job Description

Join the Novus Automotive Family at Ontario Hyundai!

At Ontario Hyundai-- a Certified Platinum Dealership-- we are all about crafting a simple, stress-free dealership experience for our customers. Located in Whitby and now under new management (as of May 1, 2025), our dedication to guest satisfaction reflects our team's commitment to exceeding expectations.

We are now looking for passionate individuals to join our growing team as we continue to strive for excellence. At Ontario Hyundai, you will work in a supportive, customer-focused environment where your contributions truly matter.

If you're driven to provide outstanding service and be part of a team that values trust and transparency, Ontario Hyundai is the place for you.

Meet Novus Automotive:

In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including Ontario Hyundai. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Position Overview:

At Ontario Hyundai, the Financial Services Manager (FSM) plays a key role in ensuring a seamless customer experience, driving revenue through finance and insurance sales and maintaining compliance with dealership policies and industry regulations. The FSM is responsible for overseeing the completion of sales contracts, arranging financing options, and promoting a range of aftermarket products such as insurance, extended warranties, and accessories.

What You'll Do:

Build customer confidence in the Hyundai brand by providing courteous, professional, and customer-focused service rooted in integrity at every interaction. Drive revenue growth by offering financial and insurance products (extended warranties, life, accident, and health coverage), appearance protection packages, and vehicle accessories to both new and pre-owned vehicle customers. Secure financing approvals from a range of lending institutions to provide customers with solutions that best match their needs. Establish and maintain strong, professional working relationships with finance companies, banks, manufacturer financing centre, suppliers, and customers. Maintain a firm, up-to-date understanding of current manufacturer-specific vehicles, rebates, finance, and incentive programs. Prepare all documentation required for registration, contracts, funding, etc. in a timely manner. Coordinate with the sales team on a continuous basis to develop awareness of aftermarket products and services available to customers, ensuring compliance with OMVIC regulations and legal requirements. Meet or exceed monthly sales targets and maintain accurate revenue reports. Participate in mandatory training and professional development programs as assigned. Contribute to the dealership's success by performing additional duties as required.

What You Bring:

At least 3 years of finance and insurance experience in the automotive industry. Previous experience with First Canadian, PBS, and Deskit software is considered an asset. Outstanding communication and customer service skills, consistently demonstrating energy and enthusiasm in every interaction. Ability to perform effectively under pressure, applying strong problem-solving skills with professionalism. Proven team player with the capability to work collaboratively as well as independently. Proactive and self-motivated, with a strong drive to contribute to the success of the Financial Services department. Exceptional attention to detail, ensuring accuracy and precision in all data and documentation. Must have a valid OMVIC and Ontario Class 'G' Driver's License.

What We Offer:

Paid Time Off:

5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.

Comprehensive Benefit Plan:

Enrollment in our comprehensive benefit plan starting on day one.

Competitive Compensation:

A highly competitive compensation package.

Training and Development:

Access to comprehensive training and development programs.

Employee Discounts:

Special discounts on vehicles and services across Novus Automotive.
We thank you for your interest in employment with Ontario Hyundai, however, only applicants selected for an interview will be contacted.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact us at HR@novus.auto.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Ability to commute/relocate:

Whitby, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Finance and Insurance: 3 years (required)
Licence/Certification:

Ontario Class 'G' Driver's License (required) OMVIC (required)
Work Location: In person