Job Description

Job Summary

Works closely with the sales team and with accounting team members and is familiar with the procedures in both of these departments.

Is responsible for staying current with regard to financial services offerings and alternatives.

Works with the customer to arrange for financing and to finalize purchases, presenting to him or her extended service contracts and other owner protection programs during completion of the sales contract.

Reviews customers' credit applications for complete information and accuracy, matches customers to suitable financial sources, and follows up with customers and lending institutions.

Is responsible for knowledge and enforcement of the legal ramifications that impact this department.

Works with other managers in planning, forecasting trends, and reviewing and revising plans for the dealership on an ongoing basis.

Establishes and maintains a strong work relationship with lenders and financial institutions and works to understand their lending procedures.

Duties

Has as its central characteristic customer contact at an important moment in the process of a sale.

Entails finalizing contracts down to the point of signatures, while at the same time working to set up extended service contracts and insurance arrangements.

Requires spending considerable time on the phone with lenders.

Requires working closely with sales team members and in harmony with the respective styles of Sales Consultants.

Involves overseeing sales document presentation training by Financial Services Department members to dealership sales team members.

Requires effective interdepartmental communication and feedback with regard to sales.

Necessitates strong leadership skills.

Requires analytical skills, which are part of the planning process and part of the process of constantly monitoring the profits of the dealership, in pinpointing where improvement can be made in teams and procedures and in making action plans to provide correction based on the analyses.

Requirements

Knowledge of applicable federal, provincial & local regulations/laws pertaining to the automotive industry

Ability to establish rapport, to collect information on customer needs, & to ensure customer enthusiasm

Ability to quickly but closely review sales contracts for accuracy

Ability to work with lenders and financial institutions to arrange customer financing

Management skills of organizing and planning, interpersonal sensitivity, and analysis

Thorough knowledge of bank and insurance terminology and processes

Knowledge of computer systems, including spreadsheets

Keyboarding skills (30-40 words per minute)

Calculator, adding machine, and other office machine skills

Full mathematical skills, including ability to calculate compound interest

Job Type: Full-time

Pay: $60,000.00-$110,000.00 per year

Benefits:

Dental care Extended health care
Experience:

Automotive: 3 years (preferred)
Language:

Mandarin (preferred)
Licence/Certification:

OMVIC License (preferred)
Location:

Markham, ON (preferred)
Work Location: In person

Expected start date: 2025-11-03