Job Description

Job description:

Financial Service Representative

Discover Gatestone
Since 1926, Gatestone has been leading the way in outsourced Customer Contact Center and Business Process Outsourcing (BPO) services. We proudly support some of the world's top brands, including Fortune 500 companies.

We're thrilled to share that Forbes has named Gatestone one of Canada's Top Employers for 2024 & 2025--a recognition of our commitment to excellence and our people-first culture.

Why Join Us?
At Gatestone, delivering great customer experiences isn't just our job--it's who we are. We're looking for financial service representatives who are passionate about helping people, solving problems, and making every conversation count.

Please note this position is a remote position.

What you'll be doing?

- > The disputes contact center representative will respond to incoming inquiries or requests from our credit card clients in a pleasant, courteous, knowledgeable and professional manner.

- > Gather information as required by Visa and MasterCard operating regulations to process and support chargebacks.

-> Request and send customer correspondence and follow up with customers when necessary.

-> Resolve credit card application inquiries by utilizing current Review, secured, duplication, missing and verification rules.

-> Processing credit limit change requests while using clear and empathetic judements.

-> Provide an excellent customer service.

What you bring to the role;

- >

Strong verbal and written communication skills

- >

A passion for delivering great customer experiences

- >

The ability to receive positively receive feedback and implement changes quickly.

- >

Performance with integrity

- >

Reliability - you're punctual and dependable

Experience & Qualifications;

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Comfortable navigating challenging situations

- >

A strong emotional intelligence.

- >

Comfortable navigating under multiple computer applications

- >

Financial Literacy is a benefit

- >

Previous call center or financial background is a plus! But not a requirement.

Job details;

->

Hours of operation; Monday - Sunday; 8h00am to 12h00am EST

- >

Remote

- > $19.00 hourly

-> Minimum 100 mbps Download and 50 mbps upload speed

Ready to Grow with Us?
Be part of an award-winning team where your voice matters and your work makes a difference.

Gatestone is an accessible workplace. If you require accommodation during the recruitment process, please let us know--we're here to support you.

#INDAJ1

Job Type: Full-time

Pay: $19.00 per hour

Application question(s):

Do you have a minimum of 100 mbps and 50 mbps upload speed?
Experience:

Call center: 1 year (preferred) Customer service: 1 year (preferred)
Language:

English (preferred)
Work Location: Remote