Job Description

One of our major Banking clients is looking for a Financial Service Rep. (Call Center, Wire Transfer, Banking)
Length: 12 Months contract with the possibility of extension
Location: Mississauga, ON (Hybrid - twice a month at the office)
Working hours: Monday to Friday - will be required to work one of the following shifts on a weekly rotation: 7 am - 3:30 pm, 8:30 am - 5 pm, 9:30 am - 6 pm
Line of Business: Payment Operations (Corporate and Commercial Banking Operations)

ROLE MANDATE:
The Payment Associate will fulfill routine and occasionally non-routine transactions, resolve internal business partner and/or external customer inquiries/requests and referring non-routine issues to more senior team members and/or management to action. Also, they will handle audit/reconciliation activities efficiently and effectively in accordance with Bank and industry standards and focusing on up to a one-month time horizon.

There may be a requirement to periodically work extra hours as dictated by the business. Will be required to work on statutory holidays and/or follow US holiday schedule as applicable. The job also involves talking to the Customers on the phones.

ROLE RESPONSIBILITIES (including but are not limited to):

• Process and/or fulfill transactions, perform audit/reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures
• Record and verify data for fulfillment and/or further handling
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines
• Follow-up with other business units to ensure issues are resolved
• Perform administrative tasks such as distributing/collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis
• Resolve escalated work or issues from more junior staff, as appropriate
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team and participate in testing and implementation of projects and new/revised products/services or processes
• Provide on-the-job assistance and training to others, as requested

MUST HAVE SKILLS:

• Financial/banking call center experience including processing payments and wire transfers
• Fluent in English and Excellent communication skills
• Strong problem solving capabilities
• Fast learner; strong attention to detail
• Being able to work in a fast-paced environment
• Strong computer literacy (required for use of several internal applications) and MS Office
• Excellent telephone etiquette
• Strong customer service skills

NICE TO HAVE SKILLS:

• Previous experience in the financial/banking industry
• Wire Payments processing in Canadian dollars, US dollars and Sundry
• Foreign currencies (i.e.: EUR, GBP, CHF, etc.).

SOFT SKILLS:

• Good investigation skills
• Good prioritization skills
• Good organizational skills
• Good customer service skills
• Team player
• Shows initiative
• Enthusiastic, motivated individual

EDUCATION/CERTIFICATIONS:

• University/College degree

INTERVIEW PROCESS:

• One Round - up to 60 min Teams meeting with HM\'s and supervisor
• Format will consist of behavioral and getting to know you type questions

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is San Thangarajah.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client\'s vaccination policy is a requirement.

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