Job Description

Job Title: Financial Aid Officer


Location: Vancouver and Surrey

Department: Student Finances


Reports To: Campus Director


Employment Type: Full-time/Permanent

Schedule: Monday to Friday, 9am-5:30pm

Salary Range: $45,000 + Commission

About Us

Granville College has been a trusted leader in career-focused education for over 30 years, helping students gain the skills, knowledge, and confidence they need to succeed in their chosen fields. Our programs are designed in close collaboration with industry to ensure graduates are career-ready from day one. At Granville College, we pride ourselves on our supportive learning environment, dedicated faculty, and strong community connections that empower students to achieve their academic and professional goals.

Position Overview

The Financial Aid Officer plays a critical role in supporting students in their pursuit of education by providing financial assistance, guidance, and resources. This position involves administering a variety of financial aid programs, assisting students through the application process, and ensuring compliance with institutional, government, and agency regulations. The ideal candidate is detail-oriented, compassionate, and dedicated to helping students achieve their educational goals.

Key Responsibilities

Assess students and families financial circumstances, advising on aid options, eligibility, and application processes. Provide ongoing support to students and families through phone, email, and in-person consultations regarding financial aid, admissions, and registration. Review and assess financial aid applications, applying professional judgment to determine eligibility and adjustments when necessary. Serve as a primary point of contact for financial inquiries, liaising between students, internal departments, government agencies, and financial institutions. Maintain accurate and confidential student financial records in compliance with policies and regulations. Provide academic advisement, referrals for crisis intervention, and arrange tutorial support as needed to assist students holistically. Ensure fair and consistent enforcement of Granville financial aid policies and procedures. Support enrollment and retention initiatives by promoting financial aid as an accessible pathway to education.

Qualifications & Requirements

Post-secondary education in Business, Finance, or a related field (or an equivalent combination of education and experience). Previous experience in the Private Career College sector or post-secondary environment (asset). Strong customer service orientation with the ability to provide compassionate, student-centered support. Experience working in fast-paced, high-volume, and time-sensitive business environments. Strong attention to detail with excellent organizational and problem-solving skills. Ability to work independently while contributing effectively within a team. Proficiency in Microsoft Office Suite (Excel, Word required; experience with Student Information Systems or financial aid software an asset).

We thank all the candidates for your time and interest in applying for the position. However, only those selected for the interview will be contacted.

Granville is an equal opportunity employer and encourages women, Aboriginal people, person with disabilities and member of visible minorities to apply. We seek to hire individuals with diverse characteristics, background and perspectives. We strongly believe

that world class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion and disabilities but enrich itself through these differences.

Granville is committed to providing employment accommodations to job applicants with disabilities throughout the recruitment process, please notify us and we will work with you to meet your needs.