Job Description

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Student Recruitment, Admissions, Academic Records, Convocation, Customer Service, Fees, Financial Aid, Registration & Course Scheduling, Reporting, Student Systems, and Transfer Services at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

Job Details

Position Title: Financial Aid Advisor

Status: FT I/O Contract

Hours: 37.5/hrs wk

Faculty/Department: Office fo the Registrar

Campus/Location: North Campus

Salary: Band F (min) $28.56 (max) $32.11

What you will do:

Reporting to the Manager, Financial Aid, the Financial Aid Advisor supports the administration of the Canada-Ontario Student Loan Program (OSAP) through the consistent and effective application of MCU policies and guidelines. As a first point of contact for financial aid issues and questions, the incumbent will provide guidance and advice to students on funding programs, eligibility requirements as well as identifying opportunities for intervention in the MCU financial aid approval process. In addition, the incumbent fields general inquiries from parents, partners and other third parties, while maintaining required confidentiality of individual student records; provides advice to students and makes recommendations on how to use the budget calculator; processes OSAP applications and supporting documentation, monitors the OSAP portal to support the timely release of funds; and identifies funding applications for possible review/reassessment. The incumbent works closely with the Financial Aid Officers and the Manager to contribute to the successful operations of the financial aid office.

Qualifications

What you bring to the role:

Education

The successful candidate will possess a 2 year diploma in Public Relations, Accounting or Business or equivalent.

Experience and Skills

A minimum of 3 years experience in a customer service environment that includes working with customers in difficult situations is also a requirement. The successful candidate will demonstrate the ability to perform financial transactions and basic arithmetic. Excellent communication skills with the ability to explain policies and procedures, consistent attention to detail, time management skills and the ability to work effectively with the Microsoft Office Suite, email, and telephone are required. The successful candidate will also maintain strict confidentiality regarding student records and financial information.

What\xe2\x80\x99s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.
• Diverse, hard-working, committed team of people who care about each other.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks
• Highly supportive work culture

At Humber College we don\xe2\x80\x99t just accept difference \xe2\x80\x94 we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we\xe2\x80\x99re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion or the Office of Student Conduct at

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