Job Description

Job Summary




































What is the opportunity? This unique position calls on your client-focused, digital first advice expertise as well as natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking (Business and Personal), credit, and investment needs through the use of new digital tools in our RBC Meeting Place location. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC colleagues and partners to help clients achieve their goals. Whether you\xe2\x80\x99re demonstrating how to use digital banking, assisting through the new client on-boarding process, referring a more complex opportunity to a colleague or providing general financial wellness advice to clients your expertise will contribute to creating meaningful and memorable experiences that drive client satisfaction and loyalty. What will you do?

• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive brand value and retain relationships
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with clients, colleagues and partners to make the most of advice opportunities and referrals
• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Assist clients with a range of self and assisted service financial transactions

What do you need to succeed? Must-have

• A warm, friendly and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment
• Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly
• Superior emotional intelligence and situational awareness skills as well as problem-solving and people skills with the ability to build strong relationships and to proactively connect with clients
• Entrepreneurial, flexible, eager to learn with strong personal ethics and a hunger for success
• Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) as well Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and Financial Planning I)
• A comfort level in public speaking during advice events.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Able to speak/communicate financial advice in languages other than English

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

**Please note that Branch hours are Mon-Fri 10:00am to 6:00pm ** Job Skills Additional Job Details




































Address: 731 HOMER ST:VANCOUVER




































City: VANCOUVER




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Personal and Commercial Banking




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-11-03




































Application Deadline: 2023-11-17







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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