Job Description

As a Client Service Representative with J.D. Irving, Limited (JDI), you will work as part of the Client Services Team within Finance Shared Services located at our Head Office in Saint John, New Brunswick.The Client Services Team is part of our JDI Finance Accounts Payable/Accounts Receivable team and is the first point of contact for inquiries. As a member of the team, you will provide a superior customer experience to our suppliers, customers, and internal stakeholders across various business sectors, including transportation & logistics, forestry, shipbuilding, manufacturing, and information technology services.Qualifications:

• Post-secondary education in related field
• Superior communication skills and telephone etiquette
• Effective time management
• Ability to multitask
• Excellent customer service skills
• Previous Customer Service experience is an asset
• Previous Accounts Payable and/or Accounts Receivable experience is an asset
• Bilingual in French and English preferred

Key Responsibilities:

• First point of contact for all incoming phone and email inquiries regarding accounts payable and accounts receivable
• Inquiry resolution or escalation
• Categorizing and tracking of client inquiries to identify opportunities to improve our processes
• Support phone conferencing services
• Support JDI Mailroom functions when required including managing incoming and outgoing couriers and internal customer mail inquiries.
• Delivery of a superior customer experience
• This position involves work during the business week, Monday to Friday, with 8.5-hour shifts that will be scheduled between 7:30am to 6:00 pm

What We Offer:

• Flexible Benefits, including a Health Spending Account
• Professional development opportunities
• Wellness support, including annual wellness allowance
• Onsite fitness facility, caf\xc3\xa9, and parking garage

If you are highly self-motivated, with a strong desire to succeed and enjoy working in a fast paced, customer centric, team-oriented environment, then this is the job for you.We appreciate your interest in our company, however only those candidates selected for an interview will be contacted.To learn more about our products and services, click .J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.Additional Information

• Posting Date: Jun 21, 2024

Previous Job SearchesMy ProfileCreate and manage profiles for future opportunities.My SubmissionsTrack your opportunities.DisclaimerPlease be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .Similar ListingsRST Industries\xee\x9c\xa4 Saint John, New Brunswick, Canada\xf0\x9f\x93\x81 FinanceRequisition #: 24000230Construction and Equipment Divisional Services\xee\x9c\xa4 Saint John, New Brunswick, Canada\xf0\x9f\x93\x81 FinanceRequisition #: 24002331Irving Business Services\xee\x9c\xa4 Saint John, New Brunswick, Canada\xf0\x9f\x93\x81 FinanceRequisition #: 24003825\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.An outstanding team dedicated to providing the best in products and service.

J.D. Irving