Job Description

Accounts Receivable ABOUT GATEWAY SERVICES INC.: Gateway Services is Canada\'s first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us. LOCATION: Remote ON \xe2\x80\x93 230 Hanlon Creek, Guelph ON (In office for training preferred) SUMMARY: The Accounts Receivable Administrator, reporting into the Accounts Receivable Team Lead, is responsible for responsible for posting and batching customer payments to customer\'s account in a prompt manner and keeping records of collection and status of accounts. HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

• Post payments to customer accounts
• Contact national account customers to secure payment information, address disputes and/or provide necessary backup and documentation as required.
• Make arrangements for payment of outstanding and late accounts; escalate transfer to proper authorities as necessary.
• Recognize improper billing through research and rectify if possible.
• Investigate collection problems and advise customers on corporate A/R policies and procedures.
• Maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Build working relationships with internal departments to resolve customer disputes in a timely manner for all US and CDN entities
• Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to corporate billing records.
• Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers.
• Form collection strategies to mitigate customer objections to making timely A/R payments.
• Investigate and resolve billing discrepancies or misapplied cash transactions.
• Perform month end duties which include printing and folding monthly invoices and statements and complete mailing by the end of the first day of the month

• 
  High School Diploma or GED required.
• Two years\' direct experience in an A/R capacity.

• Demonstrated ability to accurately calculate, post, correct, and manage customer account records.
• Demonstrated ability to perform simple to moderate account reconciliations.
• High level of moral judgment for handling confidential information and monetary transactions.
• Strong diplomatic, negotiation, and conflict resolution.
• Effective attention to detail and a high degree of accuracy.
• Maturity and professionalism
• Strong work ethic and positive team attitude.
• Excellent teamwork and team building skills.
• Able to effectively communicate both verbally and in writing.
• Strong problem identification and problem resolution skills.
• High level of proficiency with Microsoft Office productivity suite.

• Prolonged periods sitting at a desk and working on a computer.