File Officer (immigration Services)
Surrey, BC, CA, Canada
Job Description
Job Summary
The
File Officer
at Makeway Immigration plays a key role in supporting our clients through their immigration and study processes. This position involves organizing and managing case files, reviewing documents for accuracy, and providing excellent customer service in afast-paced, professional environment
. The ideal candidate has2+ years of experience
in immigration consulting or file management, strong knowledge of Canadian immigration terms, and the ability to stay highly organized and detail-oriented.Responsibilities
Review and organize immigration files for accuracy and completeness. Upload, update, and maintain client records in portals (ApplyBoard, college/university systems, and internal databases). Communicate with clients, colleges, and team members by email, phone, and in person. Provide excellent
customer service
and timely updates to clients. Prepare checklists, receipts, and supporting documents for applications. Ensure confidentiality and compliance with immigration guidelines. Assist with office administrative duties as needed.Qualifications
Minimum 2 years' experience
in immigration, education consultancy, or office administration with direct file handling. Strong understanding ofCanadian immigration processes and terminology.
Excellent organizational skills; detail-oriented and able to handle multiple files at once. Strongcustomer service
and communication skills. Proficiency withMicrosoft Office
andGoogle Workspace
. Ability to workon-site in Surrey, BC
in a fast-paced environment. Additional language skills (Punjabi/Hindi) are an asset.Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
On-site parking
Work Location: In person
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Job Detail
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Job IdJD2869845
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurrey, BC, CA, Canada
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EducationNot mentioned