We are growing! We are currently looking to hire an experienced Fieldwork Operations Manager for "The Americas" (The US, Canada, Latam).
Who we are:
Founded in China in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.
What you will be doing:
This is both an exciting and a key role in our growth in this dynamic market.
You will be managing the Americas Operations & Community team, its recruitment, onboarding, management, and growth. The team will look up to you as a solution-driven leader and enthusiastic person.
In this role, you are responsible for the complete, successful, timely, and cost-effective execution of the local fieldwork for all practices of CXG. Our first clients are our evaluators; their active recruitment, onboarding, and engagement are a core focus of your role, as it supports qualitative operations.
We consider our Fieldwork Operations Manager as a bridge between multiple teams in the market and globally. Our constant growth and transformation open a wide range of opportunities for your personal development in the luxury industry.
The role is split into three core functions:
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